Monique Rice, Child Support Officer

From a customer service survey regarding Child Support Officer Monique Rice:

“She was great, very polite. She listened and she made my day better because sometimes someone to listen is all we need. Thank you.”

Amy Nelmida, Protective Services Supervisor

From a customer experience survey regarding Protective Services Supervisor Amy Nelmida:

“Thank you Amy Nelmida! I appreciate your timely expertise. The information you provided helped a relative guardian identify support and resources.”

Jamayka Hicks, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Jamayka Hicks:

“Jamayka Hicks has been wonderful and fast responding with my questions and needs. Thank you for having her assigned to my case.”

Mary Grady, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Mary Grady:

“Mary Grady has been very helpful since the first day we’ve spoken. She’s very knowledgeable and has given us hope so far. We look forward to working with her.”

Jasmine Cisneros, Child Support Officer

From an online customer service survey regarding Child Support Officer Jasmine Cisneros:

“Jasmine demonstrated excellent listening skills and offered me tailored solutions that exceeded my expectations.”

Marlon Mitchell, Child Support Officer

From a customer service survey regarding Child Support Officer Marlon Mitchell:

“After my LiveChat discussion, Marlon took the time to send me an email followed by a call to provide me superb customer service! I have absolutely been helped with what I needed and I truly appreciate him! Thanks Marlon!”

Bruno Fierro-Lara, Child Support Officer

From a customer service survey regarding Child Support Officer Bruno Fierro-Lara:

“Bruno was great! He helped me with everything.  Thank you.”

Daniel Palacio, Child Support Officer

From a customer service survey regarding Child Support Officer Daniel Palacio:

“Daniel is by far the most professional and helpful person I have encountered in this organization.”

COVID-19 Vaccination Team

From an email from Harvard Medical Group regarding the COVID-19 Vaccination Team:

“The staff here wanted to thank you guys for your hard work. You guys have been great in returning our calls and answering questions regarding COVID vaccines and their allocations in a warm way. Your hard work and kindness are greatly appreciated. Again, thank you so much for your efforts in helping our clinic amid this chaotic pandemic.”

Ashlee Purnell, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Ashlee Purnell:

“Ashlee Purnell has been responsive, kind, and focused on the best interest of the child.”

Carlos Ayala, Public Health Nurse

From a colleague regarding Public Health Nurse Carlos Ayala:

“He is always willing to help his colleagues and can be relied upon to take on additional duties. His flexibility and willingness to learn is greatly appreciated. Thank you Carlos for being a key team player and for helping to support the residents of San Diego County!”

Darlene Nwagbuo, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Darlene Nwagbuo:

“Darlene is amazing! She is always helpful and prompt in her responses. Even when it is not something she directly oversees; she is incredibly willing to help to move the process along on our behalf. She does this all of this with a big smile from ear to ear. Darlene is an awesome asset to the County of San Diego and deserves recognition for all of her hard work and dedication.”

Gina Herbert, Senior Protective Services Worker

From a customer experience survey regarding Senior Protective Services Worker Gina Herbert:

“Gina Herbert was very helpful and timely. I am thankful for every contact we have had with the adoption program.”

Samantha Fezzey and Kacie Morton, Public Health Nurses

From an email regarding Public Health Nurses Samantha Fezzey and Kacie Morton:

“I wish to compliment two of your Public Health Nurses Samantha Fezzey and Kacie Morton for going the extra mile helping myself an 82-year-old senior with no technical devices get scheduled for COVID vaccination. They both were a ray of sunshine in what had proved to be a very negative and frustrating experience navigating the system.”

Esther Broers, CWS Policy Analyst

From a customer service survey regarding Child Welfare Services Policy Analyst Esther Broers,

“Esther Broers was so friendly and helpful and very knowledgeable! It’s obviously not just a job for her.”

Judy Wonder, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Judy Wonder:

“Judy Wonder replied to my inquiry within the hour. She gave me the info I needed and provided a link to the forms I needed. She was terrific!!!”

Cheryl Howell, Revenue & Recovery Officer

From a HEART survey regarding Revenue & Recovery Officer Cheryl Howell:

" She walked me through the next steps that I need to do in order to join the Fresh Start program. She was incredibly patient with me and went above and beyond. I was very pleased and she made my day brighter!"

Monica Prokesch, Senior Protective Services Worker

From a customer experience survey regarding Senior Protective Services Worker Monica Prokesch,

“Monica Prokesch is really nice and she helped me a lot. She is really kind and polite and really helpful.”

Jason Anthony, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Jason Anthony:

“My case worker Jason Anthony is very knowledgeable and thorough in getting our family back on track. He is respectful and responsive to all our needs and issues. Your department is truly blessed to have an individual like Jason.“

Tim McWilliams, Senior Public Health Nurse

From a fellow County employee regarding Senior Public Health Nurse Tim McWilliams:

“Thank you for supporting the Nurse Help Line during this time. You volunteered to work evening shifts and on weekends to help provide coverage without hesitation. Thank you!”