We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer satisfaction survey regarding Community Health Program Specialist Kirthana Tangirala:
“Kirthana Tangirala is an exceptional representative of the County of San Diego. She is always prepared, treats people with respect and kindness, brings warmth and humor, and sets a tone of positivity in her dealings with other people. I have nothing but admiration for her professionalism.”
From a customer satisfaction survey regarding social worker Cindy Gallegos:
“I just want to say that words can’t express my level of gratitude that I feel from the assistance that I’ve received from Cindy Gallegos. I was treated with respect and as a priority. I’m so grateful. I was able to get the assistance that I was desperately needing. Cindy made me feel as if she went above and beyond.”
From a customer satisfaction survey regarding Epidemiologist Darian Grisso:
“Darian Grisso is knowledgeable and kind when it comes to lending out her expertise as an epidemiologist. Her involvement in a recent project has truly enhanced it to an impressive level and will help to enhance medical and health community resiliency in the future.”
From a customer satisfaction survey regarding Park Ranger Sam Olea:
“My wife and I and friends visited the San Diego Wilderness Gardens County Preserve on April 4, 2024. We had a very enjoyable time and were impressed by the varied habitats and condition of the Preserve. It, including the trail system, is well maintained with virtually no litter. The museum in the visitor center is modest in size, but the displays are well organized and very relevant and informative. We were equally impressed by staff member Sam Olea. He was very knowledgeable and informative. He was gracious and very courteous. We believe you should be very grateful to have such an able person on your staff.”
From a customer satisfaction survey regarding Self-Sufficiency Services:
“The office in Chula Vista are so attentive & with a smile regardless of all the repeated questions all day long. I appreciate everyone of you for doing the best you can.”
From a Google review of the Department of Animal Services’ Bonita Shelter:
“Friendly staff and smooth adoption process for our new fur baby 😀”
From a Google review of the Department of Animal Services’ shelter in Bonita:
“This place is amazing and I wouldn't trade it for anything. The people are really great and work with you to get it the right pet to fit in your forever home.”
From a customer satisfaction survey regarding Emergency Medical Services Specialist Trish Muth.
“Trish Muth is very professional and a great asset to the county and the overall healthcare system in San Diego County.”
From a customer satisfaction survey regarding Public Health Nurse Supervisor Carla Macias:
“Carla Macias has provided excellent service to SDSU School of Nursing. I am new to my position of coordinating graduate students, and she has been very responsive and helpful. We really appreciate working with her.”
From a customer satisfaction survey regarding Enviromental Health Tech Christine Balkey-Soriano:
“I had a pleasant experience working with Christine Balkey-Soriano. She has shown professionalism throughout the process and provided timely feedback whether by email or phone calls.”
From a customer satisfaction survey regarding the Department of Public Works:
“I just submitted an online form on the Public Works website, asking to clean some dirt and sand accumulated in front of my house driveway because of the last two days' rain. My wife and I appreciated the team and head management of the Public Works department who answered and completed the work within less than two hours. Thank you is not enough, I hope I can stop by your office when I get back from my deployment. Thank you and may God bless you all.”
From a Google review regarding the South Region Live Well Center at Chula Vista:
“They are the best ever! Compassionate and understanding as best as they can be! If you are really down and out, they will help you in my experience. Thanks to all of them! 👍 Runs smooth, fast and thank goodness a lot of security to keep order! Great place! The best HHSA building I have ever been too!
From a customer satisfaction survey regarding the Public Health Center North Inland in Escondido:
“I had a great experience at North Inland Public Health Center Escondido. Great Staff and helpful from Security, Clerks, Health providers. Thank you🤗”
From a customer satisfaction survey regarding Public Health Nurse Lisette Cauchon:
“Lisette Cauchon is a very good worker. I’m very grateful for the effort she has made to help me these months of my pregnancy.”
From a customer satisfaction survey regarding Housing Specialist Timothy Robinson:
“Timothy Robinson was exceptionally diligent and responsive. A true asset for Housing. Thank you.”
From a participant in the Planning for Effective Community Engagement training held by the County Communications Office:
“Thank you for offering such a helpful training. The framework really helped open my eyes about how different approaches are suitable for different situations. I liked being able to apply the tools with real-life scenarios from colleagues… Thank you!”
From a customer satisfaction survey regarding Dr. Jennifer Tuteur, San Diego County’s Deputy Public Health Officer:
“Dr. T's telebriefings for the healthcare sector are awesome! Keep them coming, Dr. Tuteur!”
From a customer satisfaction survey regarding Cathy Kent:
“I can't stress enough how grateful I am for the county employees help in getting a CEP permit. Jescel Esteban is such a star! Always pleasant, resourceful and on the ball! Thanks everyone though really!!! If you had Yelp, I'd leave 5 stars!”
From a customer satisfaction survey regarding Environmental Health & Quality Office Assistant Cathy Kent:
“Cathy Kent was extremely helpful assisting me with obtaining permits for three of our body artists. I'm extremely impressed with how thorough and prompt she was.”
From a customer satisfaction survey regarding Senior Agricultural/Standards Inspector Nancy Wickus:
“Nancy Wickus is hands down the most helpful person I have dealt with in any municipality. She understands the industry and can communicate the governmental jargon into industry language. I cannot say enough about what she does for the industry.”
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