Cinthya Orozco Lopez and Melina Puga, Office Assistants

From a fellow County employee regarding Office Assistants Cinthya Orozco Lopez and Melina Puga:

“You both are the first faces our clients in the STD clinic (Rosecrans) see. Thank you for having a positive attitude and providing excellent customer service to internal and external stakeholders. You keep our clerical area running smoothly and help add to our patients positive experience. You both are a ray of sunshine, your hard work and dedication is greatly appreciated!”

Monecar Badilla, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Monecar Badilla:

“Monecar Badilla was very attentive and polite! More staff like her!”

Kristi Koenig, EMS Medical Director

From a customer experience survey regarding Emergency Medical Services Director Kristi Koenig:

“Dr. Kristi Koenig's leadership through the Health Service Capacity Task Force has been a phenomenal support to our hospitals and community partners.”

Michael Alaysa, Health Information Management Technician

From a customer experience survey regarding Health Information Management Technician Michael Alaysa:

“Helpful and friendly. What more could I want?”

Yolanda Cota, Office Assistant

From a HEART Customer Survey regarding South Region Public Health Office Assistant Yolanda Cota:

“These workers are simply the BEST! Yolanda is a wonderful person.”

Teresita Sacolles, Office Assistant

From a customer satisfaction survey regarding Central Region-Southeast Family Resource Center Office Assistant Teresita Sacolles:

“My service was very amazing I love/appreciate everything you guys  do for the community. She helped me with all my needs and made my day a little brighter so thank you!!!”

Tuyen Ly, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Tuyen Ly:

“Tuyen is very professional, she always seem to have the children and foster care parents best interest in mind. I enjoy working with her and San Diego County in general.”

Hannah Khazaeli, Public Health Nurse

From a phone call regarding Public Health Nurse Hannah Khazaeli at North Inland Public Health Center:

“Thank you to all of you, you are wonderful nurses. I am a citizen of San Diego and want you to know how much you are all appreciated for all you are doing to keep our citizens and families safe. Sending virtual hugs to all of you.”

Peggy Ruefer, Child Welfare Services Program Specialist

From a customer experience survey regarding Child Welfare Services Program Specialist Peggy Ruefer:

“I can't remember any time I have received such good customer service as what I received from Peggy Ruefer. She was awesome.”

Michelle Parks, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Michelle Parks:

“My social worker Michelle Parks is AMAZING! I'm CPS-involved so it's been a tough process overall, but she has really helped with her honesty and compassion, as well as her genuine concern for my child's well-being, as I am! Thank you!”

Jesus Flores, Board Assistant

From a customer service card regarding Clerk of the Board of Supervisors Assistant Jesus Flores:

"One of the best services I've ever had. Wish all agencies were like this one."

Sadie Mackell, Human Services Specialist

From a customer experience survey regarding Human Services Specialist Sadie Mackell:

“Sadie was knowledgeable, quick to respond, and diligent in working to get our problem solved. Sadie always called when she said she was going to call with an update and made sure we knew she was making our case a priority. We are grateful for the work she did!”

Cindy Godinez, Child Support Officer

From a customer experience survey regarding Child Support Officer Cindy Godinez:

“She explained a lot I was in the dark about.”

Ma Felisa Ople, Child Support Officer

From a customer experience survey regarding Child Support Office Ma Felisa Ople:

“Ms. Ople was brilliant! Very professional, very knowledgeable and very patient at explaining this process to me. Very efficient in processing all paperwork and sending it out to me. Thank you!”

Maria Cecelia-Rivera, Child Support Officer

From a customer service survey regarding Child Support Officer Maria Cecelia-Rivera:

“AMAZINGLY kind and thorough with keeping me updated and letting me know the different ways to contact DCSS. I’m a huge fan of how nice she is.”

Mary Grady, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Mary Grady:

“We are very grateful with Mary Grady who is very knowledgeable, responsive in timely manner, positive in all that she does.”

Jorge Ballesteros, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Jorge Ballesteros:

“I just wanted to provide feedback on my interactions with Jorge Ballesteros. This isn't the first time that I have gone through the ICPC process with Jorge, but for each time, he has provide top quality support to me in all aspects of the process. In addition, the entire team is such a great asset to COSD HHSA.”

Crystal Irving, Protective Services Worker

From a customer experience survey regarding Protective Services Worker Crystal Irving:

“Crystal was a great help! She not only answered my questions, she also connected me with resources. I was pretty frustrated when I reached out to her and she did an amazing job putting in perspective what it's like on the other end of foster. I appreciate her very much!”

Cristina Sandoval, Child Support Officer

From a customer service survey regarding Child Support Officer Cristina Sandoval:

“Cristina was very courteous and made sure all my questions were answered.”

Luis Espada Cortez, Child Support Officer

From a customer service survey regarding Child Support Officer Luis Espada Cortez:

“I was extremely satisfied with his help.”