Daniel Lopez, Child Support Officer
/From a customer service survey regarding Child Support Officer Daniel Lopez:
"He contacted me in a timely matter and was a great help in handling my situation.”
We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
MayChao Moua, Protective Services Worker
/From a customer experience survey regarding Protective Services Worker MayChao Moua:
“MayChao Moua was very responsive, helpful and kind. Went out of her way to help and with a great attitude.”
Megan Noronha, Protective Services Worker
/From a customer experience survey regarding Protective Services Megan Noronha:
“Megan Noronha was very professional and helpful in dealing with my case. I appreciated her assistance.”
Chris Lampert, Child Support Officer
/From a customer service survey regarding Child Support Officer Chris Lampert:
“Chris was amazing. My case worker truly went above and beyond the call of duty. Due to COVID-19, our communication had to be via text. Chris was extremely helpful and was able to provide the information I needed. Thank you Chris for your time and help.”
Ryan Loughrey, Admin Analyst
/From a customer experience survey regarding HHSA Admin Analyst Ryan Loughrey:
“Ryan Loughrey is always very kind and understanding. She's always been very helpful and caring. She's treats her peers with respect in such a professional way. She's is a great colleague to work it.”
Peggy Ruefer, Program Specialist
/From a customer experience survey regarding Child Welfare Services Program Specialist Peggy Ruefer:
“I can't remember any time I have received such good customer service as what I received from Peggy Ruefer. She was awesome.”
Grace Pappas, Protective Services Worker
/From a customer experience survey regarding Protective Services Worker Grace Pappas:
“Ms. Grace Pappas was helpful, knowledgeable, and always attentive to my son. It’s a pleasure working with her as her client.”
Andrea Fulwiler, Admin Analyst
/From a customer experience survey regarding HHSA Admin Analyst Andrea Fulwiler:
“Great employee who cares and is very helpful to the customer.”
Edna Davis, Protective Services Worker
/From a customer experience survey regarding Protective Services Worker Edna Davis:
“Edna Davis treated me and my family with kindness and respect, in a traumatic situation compassion like that go a long way. Thank you, Edna!“
Katie Satterlee, Child Support Officer
/From a customer service survey regarding Child Support Officer Katie Satterlee:
“She has been available when I needed to speak or have a question clarified. She has always made sure that I understand my circumstances surrounding my case.”
Dana Macken, Child Support Officer
/From a customer service survey regarding Child Support Officer Dana Macken:
"She was both very polite and knowledgeable in helping me resolve my crisis."
Melanie Enriquez, Child Support Officer
/From a customer service survey regarding Child Support Officer Melanie Enriquez:
“Melanie Enriquez provides exceptional service and is very timely in her responses. She treats people with dignity and respect.”
Gualupe Rosales, Child Support Officer
/From a customer service survey regarding Child Support Officer Gualupe Rosales:
“So professional I just had to email her supervisor and comment on her efficiency!”
Rosa Incontro, Child Support Officer
/From a customer service survey regarding Child Support Officer Rosa Incontro:
“She was always on top of my case. I appreciated her outstanding concern and her follow up was on point.”
Corina Clonch, Child Support Officer
/From a customer service survey regarding Child Support Officer Corina Clonch:
“She was superb, and her service is very excellent and professional."
Diana Arcila, Office Assistant
/From a customer service survey regarding Medical Examiner Office Assistant Diana Arcila:
“Very respectful and knowledgeable.”
Zenaida Lopez, Human Services Specialist
/From a customer service survey regarding Human Services Specialist Zenaida Lopez:
“She helped me with good information and she helped me understand the reason my case was closed.”
Livier Salazar, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Livier Salazar:
“I am infinitely thankful for the sensibility towards LGBT and to direct me to resources. Livier was not only courteous and pleasant, she is also a good person.”
Lisette Cauchon, Public Health Nurse
/From a customer service survey regarding Public Health Nurse Lisette Cauchon:
“Very nice and thoughtful.”
Mariana Badial, Public Health Nurse
/From a HEART customer service survey regarding Public Health Nurse Mariana Badial:
“The staff are very attentive and reliable.”