We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer service survey regarding Child Support Officer Lilli Dotson:
“Lilli went over and beyond to help me and my situation. She’s a very nice person! She was really interested in working with me to make my situation better.”
From a customer email regarding Aging & Independence Services social worker Yoly Dayrit:
“I really appreciate all of Yoly's help over the past couple of years. I could never have taken care of my mother for so long without her assistance. Yoly was always extremely helpful and informative and always took the time to explain to me how things need to be done.”
From a customer service survey regarding Child Support Officer Christian Valenzuela:
“Excellent service from all parties. Very nice and generous throughout the whole visit.”
From a customer satisfaction survey regarding Human Services Specialist Kimberly Corkran:
“Kimberly was amazing! Professional, funny and helpful. I’d like to have her again when I come back.”
From a customer satisfaction survey regarding IT Analyst Jay Maniego:
“Jay is always helpful and goes the extra mile to make sure all requests are completed on time. Jay demonstrates his helpfulness, his expertise, his attentiveness, respect and timeliness at all times.”
From a customer satisfaction survey regarding Child Support Officer Carlina Gutierrez:
“Carlina was AMAZING!!!! She was so fast in her e-mail responses, she was kind, informative and available!”
From a customer satisfaction survey regarding Human Services Specialist Oscar Picazo:
“Proper information, respectful, timely manner, did not discriminate, listened.”
From a customer experience survey regarding Health Information Management Tech Sergio Jug:
“Sergio has a wonderful attitude and his customer service was extraordinary. Thank you.”
From a HEART customer survey regarding the team at the Central Region Public Health Center:
“I always receive excellent care at this facility. I appreciate the work they do. Everyone who has helped me here has been wonderful."
From a customer satisfaction survey regarding Human Services Specialist Liza Baua Rouch:
"She was very helpful, excellent communicator, friendly and answered all my questions in a clear concise and articulate manner. Highest rating. Service was excellent."
From a customer satisfaction survey regarding Child Support Officer Ron Kratochvil:
“Ron was very helpful. He let me know how and whom to contact. He was genuine and very caring. It was a pleasure finding out he’ll be my case manager.”
From a customer satisfaction survey regarding Child Support Officer Brittany Fletcher:
“Brittany was wonderful. She went above and beyond to answer my questions. She thoroughly broke down things, and walked me through what I needed to take care. She was patient and took the time to do research on my case. I couldn’t have had a better experience! Brittany was the best.”
From a customer satisfaction survey regarding Health Services Specialist Christopher Eugene:
"Chris was very polite and treated me like he would want to be treated. Thank you for understanding Chris!"
From a customer satisfaction survey regarding Child Support Officer Michael Dobbins:
“Michael was very courteous and got to work on my issue right away. He answered all my questions with no hesitation. He is a great asset to DCSS.”
From a customer experience survey regarding Board Assistant Jesus Flores:
"Best experience with a government office in my life. You all need to train the DMV on how to do things right."
From a customer satisfaction survey regarding Human Services Specialist Christopher Eugene:
"Chris was very polite and treated me like he would want to be treated. Thank you for understanding Chris!"
From a customer experience survey regarding Health Information Management Tech Wendy Duron:
“Wendy was extremely patient, helpful and kind! Thank you for your extraordinary service!”
From a customer experience survey regarding Board Assistant Grace Caro with the Clerk of the Board of Supervisors:
"Exceptional experience. Unparalleled by any other government office."
From a customer satisfaction survey regarding Health Info Management Tech Wendy Duron:
"Wendy went above and beyond to assist me with all my questions. Hands down, one of the most pleasant employees I have come in contact with working at Vital Records department."
From a customer satisfaction survey regarding Human Services Specialist Melanie Soriano:
"Melanie is so knowledgeable in her job she provided warm accommodation and customer service to me. Always asking how she could help me. She was sensitive to my needs. I like how she explained things to me in the simplest way possible. She has exemplary customer relations."
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