We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer service feedback card regarding Anita Hill:
"I’m a new homeowner and needed someone to be patient and explain clearly to me. Lucky me. Anita is great. Excellent customer service!"
From a customer service survey regarding Yarely Penaloza:
“I did not have an appointment. I was seen within 5 minutes and the Case Manager answered my questions promptly. My visit exceeded my expectations. I am extremely pleased that child support arrears from over 45 years ago will be paid to me on a monthly basis. Thank you very much.”
From a customer service survey regarding Child Support Officer Duy Tran:
“He is seriously an angel. Best worker/employee I have ever dealt with.”
From a customer satisfaction survey regarding Human Services Specialist Liza Baua Rouch:
"The representative was very informative and very friendly. She made my nervousness calm. All was very professional; it could not have been any better."
From a customer experience survey regarding Veronica Guzman, senior office assistant with Vital Records-HHSA:
“Veronica was very efficient, friendly and courteous. You can tell she cares about the people she services. Excellent customer service!”
From an email regarding Child Support Officer Arman Raguine:
“Thanks for all your assistance. You’ve really been great to work with and you have been the best caseworker that I have ever had a case with in DCSS. I very much appreciate your diligence, attention to detail, and help... You are truly an asset to DCSS and you have gone above and beyond the call of duty.”
From a customer experience survey regarding Health Information Management Tech Michael Alaysa with Vital Records-HHSA:
"Michael was extremely helpful and knowledgeable. I know exactly what to do without second guessing anything. Excellent communication."
From a customer satisfaction survey regarding Human Services Specialist Esther Mata with Family Resource Center Metro:
“Helped with application for GR, Snap & Medical. Answered questions thoroughly, helpful with quick replacement of card."
From a customer experience survey regarding Senior Health Information Management Tech Elizabeth Virgen-Santos with Vital Records-HHSA:
"Being an external customer; my question was answered completely and in a more than timely manner. Her helpfulness more than expected -- very timely and completely."
From a customer service survey regarding Child Support Officer Doria Taylor:
"Doria was great, professional, empathetic, and provided me valuable information on what my next steps need to be.”
From a customer satisfaction survey regarding Joanna Anaya-Cortes, human services specialist at South Region Live Well Center at National City:
“Helped with filling out paperwork. Very courteous and nice. Awesome service.”
From a customer experience survey regarding Sandra Cesena, health information management tech in Vital Records:
“The young lady that helped me was very polite and courteous and had a great attitude!! Awesome customer service.”
From a customer experience survey regarding Health Information Management Management Technician Rachel Darby with Vital Records-HHSA:
"Very knowledgeable worker and positive attitude to assist customers. While I was waiting in the reception area I could observe how good Rachel was coordinating the front desk with a smile and can-do attitude. Rachel went above and beyond to assist us."
From a customer feedback card regarding Treasurer-Tax Collector Specialist Ian Hurt:
"Ian Hurt waited on my husband and I today. He was helpful and friendly. The problem was with a check and was resolved. Keep up the good work."
From a customer feedback card regarding Treasurer-Tax Collector Specialist Laura Sandoval, Treasurer-Tax Collector Specialist Yazmin Barragan and Information Division Manager Detra Williams:
"I like to pay in person and meet such wonderful people as Laura, Yazmin, and Detra and make sure my payment is done. It was fast, professional, and I hope all your employees are as wonderful and helpful!"
From a customer feedback card regarding Information Technology Analyst Patricia Washington and Treasurer-Tax Collector Specialist Laura Sandoval:
"We came in to resolve a lien on property. It turned out to be an invalid lien. Laura and Patricia were very extremely helpful getting this resolved. Thank you so much."
Regarding Environmental Health Tech Kevin Valdez:
“Kevin Valdez was SO helpful and knowledgeable and very respectful and had a lot of patience with me. It was an experience of awesome customer service. Thank you for having people like Kevin Valdez.”
From a customer service survey regarding Daniel Jansen, a child support officer with Child Support Services:
“Daniel is amazing. He made this all so easy for me living in a different state.”
From a customer satisfaction survey regarding Human Services Specialist Sol Negado:
“Sol was attentive, explained everything clearly and patiently. She was very nice and knows her job completely. Thank you for having an employee like her.”
From a customer service card regarding Treasurer-Tax Collector Specialist Sebastian Qaradaghi:
"I had questions and Sebastian made it so easy for me. He was very helpful and friendly. Great service! Excellent staff! Keep it up! Thank you."
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