Yael Ruelas, Human Services Specialist

From a customer satisfaction survey regarding Human Services Specialist Yael Ruelas:

“Yael treated me well and you can tell she loves her job.”

Dara Arikian, Human Services Specialist

From a customer satisfaction survey regarding Human Services Specialist Dara Arikian:

“Dara was very friendly and professional. She answered all of my questions and helped me with all of my paperwork. Dara did an amazing job."

Department of Environmental Health

From a customer service survey regarding the Department of Environmental Health:

“I can honestly say that every time I come to this office, I am helped with great enthusiasm, respect and professionalism. Thank you.”

Peggy Garcia, Supervising Human Services Specialist

From a customer service survey regarding Supervising Human Services Specialist Peggy Garcia at the Metro Family Resource Center:

“She was full of heart, caring and expedient to help me quickly. She was great and polite. She was perfect. Very professional and smart. The best worker ever!"

Jessica Demirdjian, Treasurer-Tax Collector

From a customer via feedback card regarding Treasurer-Tax Collector Specialist Jessica Demirdjian:

"Make your employees take personality lessons from Jessica. She was amazing!"

Human Services Specialist - SEFRC, HHSA

From a customer survey regarding Andrea Williams:

“Andrea was really pleasant to talk to, she helped me with all the questions that I had and was really nice and respectful.”

Access - Human Services Specialist, HHSA

From a customer via telephone regarding Barbara Gomez:
"I just really appreciate speaking with Barbara Gomez this morning. She was willing to listen to my concerns and questions. I just really truly appreciate it. Thank you."

Assessor/Recorder/County Clerk's San Marcos Office

From a customer service feedback card regarding the Assessor/Recorder/County Clerk’s San Marcos office:

“Brilliant. Ten Gold Stars for customer service.”

Teresita Sacolles, Office Assistant

From a customer satisfaction survey regarding Teresita Sacolles, an office assistant at HHSA’s South Region Live Well Center at National City:

“Fast and friendly service, very attentive. Provided all information I was requesting and answered all questions in a professional manner.”

Ali Makki, Human Services Specialist

From Carmen Barnard Adame over the phone regarding Ali Makki, Human Services Specialist:

“Ali Makki was extremely helpful and made very clear what steps I needed to take with MediCal. Your agents are always courteous and helpful. Thank you very much.”

Rosa Ramirez and Bonita Library Branch Staff

From Karemi Alvarez via email regarding the Bonita Branch Staff, particularly Rosa Ramirez:

“The reason for my email is to say thank you for the wonderful educational and enriching opportunities that this county library offers in Bonita...All staff members do a great job with the children, but Ms. Rosa brings into her bilingual story time on Thursdays and to the preschool play she leads on Saturday mornings such energy, enthusiasm, passion for teaching children and engaging the parents as well.”

Joel Ramirez-Negrete, Human Services Specialist, HHSA

From a customer survey (HEART) regarding Joel Ramirez-Negrete:

"Very helpful, respectful. Ensured all information was accurate. Just a great person."

Daisy Celestino - Public Health Services, Vital Records, HHSA

From a customer experience survey regarding Daisy Celestino:

"Daisy did a great job of quickly resolving my problems/concerns and letting me know what steps to take next."

Carmen Ruiz, Librarian

From a social media comment regarding storytime with Imperial Beach Librarian Carmen Ruiz:

“Miss Carmen is absolutely wonderful! We LOVE her energy and enthusiasm. She never fails to make each child feel welcome and included!”

Assessor/Recorder/County Clerk

From a customer service feedback card regarding the Assessor/Recorder/County Clerk’s Chula Vista office:

“This was one of the best government experiences we have had. Everyone was helpful and process was relatively fast.”

Vanessa Mello, Ruth Munzaa and Dignora Torres, DEH

From Bristol Farms regarding three employees from the Department of Environmental Health:

“I wanted to pass along some kudos for a joint effort from Vanessa Mello, Ruth Munzaa, and Dignora Torres. The three of them assisted a project manager from Bristol Farms who was seeking advice on how to properly implement their Hatch Chili Roasting events at three of their locations. Martin Deveau [from Bristol Farms] was thankful to the team for helping him make the events healthy and successful.”

Erik Pratt, Vital Records, HHSA

From an anonymous customer via a customer experience survey regarding Erik Pratt at Vital Records:

“So quick and easy - thank you.”

Audra Valenzuela - Human Services Specialist, HHSA

From customer satisfaction survey (HEART) regarding Audra Valenzuela:

"Audra explained the process, how everything worked and what my options were. I felt helped and was given excellent customer service."

Janine Fuertes, VCT II - Department Environment Health, LUEG

From a customer Kelly Duffek regarding Janine Fuertes with Department Environment Health:

"At my request, County employee Janine Fuertes from DEH is doing a mosquito inspection at my home right now. I had to let you know that I am very impressed by her!  She is extremely professional, friendly, knowledgeable, approachable (and even kind to my dog and patient with me as I hobble around on crutches). She phoned in advance to set the appointment, and then again twice this morning to confirm her arrival time.  She has identified a breeding area and is treating it and our fountain, and said she will contact the neighbors around us, as well. Thank you for your department’s excellent customer service!"

Lily Crosland - Vital Records, Public Health Services

From a customer experience survey regarding Lily Crosland, with Public Health Services’ Vital Records office:

“Mrs. Lily is awesome! Excellent customer service. Always smiling, positive and encouraging.”