Christianne Knoop, Human Services Specialist
/From a customer satisfaction survey regarding Christianne Knoop, a human services specialist:
“Christianne was very professional, courteous, very knowledgeable and kind. She made my day.”
We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Steven Kelly Gaffrey, San Diego County Fire Authority
/From Innovative Fire Protection via a customer experience survey regarding Steven Kelly Gaffrey of the San Diego County Fire Authority:
“Among all of the Jurisdictions within Southern California that Innovative Fire Protection performs work in, Steven Gaffrey is by far one of the most attentive, responsive, professional, and courteous plan reviewers to work with. His ability to work with the customer in a team like manner to achieve the same goal in fire protection, and his ability of streamlining the plan review process in a very timely manner is unmatched by any jurisdiction. It is our pleasure to work with Steven and the SDCFA.”
Assessor/Recorder/County Clerk
/From Patricia V. via a feedback card regarding the Assessor/Recorder/County Clerk:
“Very helpful from my first phone call to my final interaction. The website was also very helpful-Thank YOU!”
Audrey Radi - IT Services, HHSA
/From Customer Satisfaction Survey (HEART) regarding Audrey Radi:
"Audrey Radi is always so helpful. iTrack can be a confusing application to work with sometimes and we don't always ask for access changes. When we do need to change something Audrey is always so helpful."
Zakiyyah Smith - NEFRC, HHSA
/From Customer Satisfaction Survey (HEART) regarding Zakiyyah Smith:
“Zakiyyah was extremely helpful, informative and knowledgeable. She explained everything in detail with an extremely pleasant attitude. It made me feel less stressed through difficult time passing through. Zakiyyah was extremely helpful and explained everything with patience and care.”
Andrea Williamson, Human Services Specialist
/From a customer satisfaction survey regarding Andrea Williamson, a human services specialist with HHSA:
“The customer service was excellent. I was feeling sad and low in my spirit and Andrea Williamson helped lift my spirit and gave me hope. Great service.”
Olivia Villalvazo - Hazardous Materials Division, Environmental Health
/From a survey regarding Olivia Villalvazo, an environmental health specialist in Environmental Health:
“Olivia Villalvazo in the Hazardous Materials Division has been very helpful and is a huge asset to the division she serves. Kudos to her! Thanks, Olivia, for all of your help.”
Emmanuel Coronel, Human Services Specialist
/From a customer satisfaction survey regarding Emmanuel Coronel, a human services specialist with HHSA.
”Emmanuel always treated us with respect and a smile. Keep being great.”
Laura Perez - Access, HHSA
/From a customer via telephone regarding Laura Perez:
"Laura was amazing. She was extremely professional and caring. She answered all of my questions and I just can’t say enough how wonderful she was. Thank you."
Tahaiti Tinsley - Public Health Services, Vital Records
/From customer Luis C. regarding Tahaiti Tinsley:
"I am being guided through the necessary steps with professionalism and politeness. You have an asset in that employee. Excellent service."
Talq Tera, Human Services Specialist
/From a customer regarding Talq Tera, Human Services Specialist:
"Talq was extremely kind, patient, efficient and effective. He was able to give me answers quickly and it made sense. I really appreciate it. Talq was the best. Thank you."
Gemma Custodio, Human Services Specialist
/From a family via Customer Satisfaction Survey regarding the South Region Live Well Center National City and Gemma Custodio, Human Services Specialist:
"Our family would like to recognize Gemma for the wonderful person that she is and the good service that she always provides for her clients. She is very professional and provides excellent information, guidance and services."
Hilda Lopez, Public Health Services, Vital Records
/From Jim M. via customer experience survey regarding the office of Vital Records and Hilda Lopez:
"Your people were very business-like, professional and friendly. Hilda was very good and quick, very positive."
Jenna Poitras - Deparment Environmental Health, LUEG
/From customer Eli Humphrey regarding Jenna Poitras:
"Jenna was very helpful today in providing patient knowledgable expertise in her field of work. She provided thorough & concise direction on how I needed to proceed in order to keep moving forward with our project. Thank you!"
Rachel Darby - Vital Records, Public Health Services
/From a customer experience survey regarding Rachel Darby:
"Always a positive experience because Rachel and the others make me feel valued and appreciated. Rachel always puts a smile on my face, great personality and thoughtful attitude!"
HHSA - South Region Public Health Center
/From a Customer Satisfaction Survey (HEART) regarding a receptionist at HHSA - South Regional Public Health Center:
"Super Nice, Positive and Helpful. Great Service."
Derek Britt and Seng Moua, IT Services, HHSA
/From HHSA staff via Customer Satisfaction Survey (HEART) regarding two employees in IT Services:
"Derek Britt and Seng Moua are always 100% helpful and a pleasure to work with!"
Assessor/Recorder/County Clerk
/From customer Janell S. via a feedback card regarding the Assessor/Recorder/County Clerk:
"This was one of the best experiences I’ve had this year. I’m so grateful for the helpful staff that care."
Anakaren Garcia - Access, HHSA
/From a customer via telephone regarding Anakaren Garcia:
"Anakaren Garcia was courteous and polite. She was able to resolve my concerns efficiently. She told me what I needed to provide and what need to be stated. She completed my case. I appreciate your help. Thanks"
Joe Coyne - IT Services, HHSA
/From Customer Satisfaction Survey (HEART) regarding Joe Coyne:
"Joe Coyne consistently has been very responsive, accessible, and provided extra effort to support the TB x-ray server at Rosecrans. We appreciate his focus on customer service, support of program staff with his expertise, time spent assisting staff, and guidance, and when needed leveraging agency resources to address/resolve issues. We especially appreciate his support and assistance to remedy the temperature issue in the room that houses our x-ray server."