We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From Customer Satisfaction Survey (HEART) regarding Zakiyyah Smith:
“Zakiyyah was extremely helpful, informative and knowledgeable. She explained everything in detail with an extremely pleasant attitude. It made me feel less stressed through difficult time passing through. Zakiyyah was extremely helpful and explained everything with patience and care.”
From a customer satisfaction survey regarding Andrea Williamson, a human services specialist with HHSA:
“The customer service was excellent. I was feeling sad and low in my spirit and Andrea Williamson helped lift my spirit and gave me hope. Great service.”
From a survey regarding Olivia Villalvazo, an environmental health specialist in Environmental Health:
“Olivia Villalvazo in the Hazardous Materials Division has been very helpful and is a huge asset to the division she serves. Kudos to her! Thanks, Olivia, for all of your help.”
From a customer satisfaction survey regarding Emmanuel Coronel, a human services specialist with HHSA.
”Emmanuel always treated us with respect and a smile. Keep being great.”
From a customer via telephone regarding Laura Perez:
"Laura was amazing. She was extremely professional and caring. She answered all of my questions and I just can’t say enough how wonderful she was. Thank you."
From customer Luis C. regarding Tahaiti Tinsley:
"I am being guided through the necessary steps with professionalism and politeness. You have an asset in that employee. Excellent service."
From a customer regarding Talq Tera, Human Services Specialist:
"Talq was extremely kind, patient, efficient and effective. He was able to give me answers quickly and it made sense. I really appreciate it. Talq was the best. Thank you."
From a family via Customer Satisfaction Survey regarding the South Region Live Well Center National City and Gemma Custodio, Human Services Specialist:
"Our family would like to recognize Gemma for the wonderful person that she is and the good service that she always provides for her clients. She is very professional and provides excellent information, guidance and services."
From Jim M. via customer experience survey regarding the office of Vital Records and Hilda Lopez:
"Your people were very business-like, professional and friendly. Hilda was very good and quick, very positive."
From customer Eli Humphrey regarding Jenna Poitras:
"Jenna was very helpful today in providing patient knowledgable expertise in her field of work. She provided thorough & concise direction on how I needed to proceed in order to keep moving forward with our project. Thank you!"
From a customer experience survey regarding Rachel Darby:
"Always a positive experience because Rachel and the others make me feel valued and appreciated. Rachel always puts a smile on my face, great personality and thoughtful attitude!"
From a Customer Satisfaction Survey (HEART) regarding a receptionist at HHSA - South Regional Public Health Center:
"Super Nice, Positive and Helpful. Great Service."
From HHSA staff via Customer Satisfaction Survey (HEART) regarding two employees in IT Services:
"Derek Britt and Seng Moua are always 100% helpful and a pleasure to work with!"
From customer Janell S. via a feedback card regarding the Assessor/Recorder/County Clerk:
"This was one of the best experiences I’ve had this year. I’m so grateful for the helpful staff that care."
From a customer via telephone regarding Anakaren Garcia:
"Anakaren Garcia was courteous and polite. She was able to resolve my concerns efficiently. She told me what I needed to provide and what need to be stated. She completed my case. I appreciate your help. Thanks"
From Customer Satisfaction Survey (HEART) regarding Joe Coyne:
"Joe Coyne consistently has been very responsive, accessible, and provided extra effort to support the TB x-ray server at Rosecrans. We appreciate his focus on customer service, support of program staff with his expertise, time spent assisting staff, and guidance, and when needed leveraging agency resources to address/resolve issues. We especially appreciate his support and assistance to remedy the temperature issue in the room that houses our x-ray server."
From a customer experience survey regarding Alan Paul, Records Technician with Health and Human Services' Vital Records office:
"Alan is always professional, courteous, and very helpful. Thank you for your outstanding service, Alan!!!"
From a customer satisfaction survey regarding Aurea Alvarez, Human Services Specialist at the Centre City Family Resource Center:
"Aurea went above and beyond the call of duty, very helpful and kind."
From Karla R. via a customer card regarding Janely Valdivia, a board assistant with the Clerk of the Board:
"Great service, very patient. I have a kid with special needs and she offered crayons. Very kind!"
From Gary Miller via a phone call regarding the Jamacha Road Station staff:
"Jamacha Road Station & Admin Staff, thank you to the team! GREAT WORK! We appreciated the quick response and know you don’t hear it much, but great work! Thanks for coming out so quickly to take care of trimming of trees!"
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