We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From Victoria Stover, CEP organizer regarding Jescel Esteban, Environmental Health Specialist:
"Thank You so much for walking me through and helping me with all the permit items for Fallbrook Summer Nights! You're so patient and kind when teaching a new person how to manuever through the process. I look forward to working with you on upcoming Fall/Winter events for Fallbrook!"
From a customer experience survey regarding Tahaiti Tinsley, Public Health Services, Vital Records:
"The representative was professional and timely in her response. Tahaiti was very knowledgeable of the information I need, and sent it to me promptly. Great professionalism and kind demeanor."
From a Customer Satisfaction Survey regarding Audrey Radi, an information technology analyst with Health and Human Services:
"We had a VERY SHORT turn around time to provide backup documentation imposed by the State. Audrey met that timeline. Her assistance was very much appreciated."
From Lindsay Reinhardt regarding Hasti Javid and Amy Paquette, both Environmental Health Specialists III with the Department of Environmental Health:
"Thank you so much for your assistance today. It's one thing to read and try to decipher OSHA and CDC websites and try to make sense of chemicals and safety #s listed and just hope... it's a much better feeling having professionals like yourself to ensure it's safe to be back in my apartment after this unfortunate incident. Many thanks for your patience and the important work that you do."
From an anonymous customer via a customer experience survey regarding the Vital Records office in Public Health Services:
"Most efficient and helpful government office experience in decades. All should be run as well."
From a customer via telephone regarding Melissa Archibold, Human Services Specialist:
"Melissa Archibold was extremely courteous, expedient and took care of the issues quickly. She was straight to the point and resolved my issues very efficiently. She was polite as well. Don’t lose her. Thank you."
From a customer regarding Jennifer Rosales, Environmental Health Specialist:
"Inspector Rosales gave me a lot of pointers which sped up the process a lot. She has been educating me a lot about hazardous waste in my industry, and I have made many changes to keep up and comply with the law. She has been very professional with all the aspects and has answered every call that I made to her. Her advise and knowledge in the field has been invaluable. I can always work with her and she is never hesitant to answer my questions. She is a real professional and she sheds a positive light on your department."
From a customer regarding Chris Cardwell, Environmental Health Technician:
"I am a contractor and coming here very often, Chris has been a great help as always. He is very knowledgeable and friendly."
From a letter to the Descanso Library regarding Library Technician Christine Buckmaster:
"Christine is very bright, hard-working, and loves us all. She's really organized and creative as well. She makes our library look inviting and it is inviting."
From small business owner Bao Tu regarding Ava Afshari, an Environmental Health Specialist II with the Department of Environmental Health:
"Hello, my name is Bao Tu and last year your team of inspectors helped me with getting certified for permanent makeup. I have been so busy and never had a chance to tell you WHAT A WONDERFUL team you have. They are all pleasant, gracious, respectful, informative, and efficient!!! I am talking about the one that works the East County area. Thank you so much for being in charge of such a wonderful team! It really helps small businesses such as myself to go through a not-so-pleasant process more pleasant."
From Bill Sannwald, principal librarian, regarding the Alpine Library during the West Fire in Alpine, and the many departments that came together to make it a Local Assistance Center for residents:
"In July, the Alpine Library recently served as a Local Assistance Center for residents impacted by the West fire in Alpine. A wide range of County departments, government agencies, community organizations, and other resources were made available to individuals who needed aid in starting the recovery process. Putting the LAC together and ensuring everything ran smoothly was no easy feat, and staff members from the Alpine Library along with other nearby branches put in an admirable amount of effort to make resources available as soon as possible. Furthermore, the library staff made sure core library operations were still in place the entire time. The library team, along with all representatives from the larger County organization and its partners, truly demonstrated public service, dedication, and HEART during a very difficult time."
From a customer via telephone regarding Samantha Yniguez:
"Samantha Yniguez went above and beyond. She helped me so much and she was so sweet. She was amazing. Thank you so much."
From Customer Satisfaction Survey (HEART) regarding Grace David and Robert Ray:
"Grace David and Robert Ray went the extra mile to listen and understand my complex situation and to take direct action to resolve it swiftly- a resolution urgently needed for a health issue. They were patient and professional and humanizing."
From a customer experience survey regarding Sandy Cesena and Hilda Lopez, medical records technicians with Health and Human Service Agencys' Office of Vital Records and Statistics:
"Fantastic facilities and friendly, competent and efficient staff. Extremely pleased with the professionalism of Sandy and Hilda!"
From a frequent visitor regarding Juana Chavez and Anthony Martinez, office assistants with the Department of Environmental Health:
"Juana and Anthony are the positive, smiling faces of the plan check department. No matter how busy it is when I go in, they are always happy to assist everyone. Good job to them! You need to hire more like them."
From an online customer service survey regarding Treasurer-Tax Collector Specialist Anita Hill:
"My son's in the Navy, at sea for the last 7 months. Found out his escrow account hadn't paid his tax bills in full. I talked to Anita by phone. She was very helpful and explained how I can pay quickly online, now my son can request a penalty waiver when he returns and the amount due. Just paid online. Very efficient."
From a customer via telephone regarding Shannon Futch:
"Shannon Futch was very kind, accurate and courteous. I appreciate her good attitude and her willingness to help me in such a day like today where I am in such distress. I am glad there are still great customer service people like herself. Thank you so much for all your help."
From Online Customer Service Survey regarding Belinda Strunk from Treasurer-Tax Collector:
"'Agent' Belinda was extremely professional, courteous, and above all, patient; she did not rush the call even though I am sure she is partially rated on call-times. Excellent member of your team and representative of the County!"
From a customer satisfaction survey (HEART) regarding Gentiana Janina, Human Services Specialist at the Northeast Family Resource Center:
"Gentiana listened to me when no one would! She cared about helping me! I will forever be grateful to her. Have all reps have the same information."
From a customer feedback card regarding Cynthia Howard, Senior Treasurer-Tax Collector Specialist:
“Cynthia in the tax office was outstanding. She was very nice, helpful and professional. Big kudos to Cynthia.”
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