Jay Maniego, HHSA IT Services

From County staff via Customer Satisfaction Survery (HEART) regarding Jay Maniego with HHSA IT Services:

"Jay Maniego was a joy to work with! He is an excellent resource and provides fantastic customer service."

Jeremy Davis and Tina Rose, San Diego County Fire Authority

From a public customer regarding Jeremy Davis and Tina Rose, both San Diego County Fire Authority employees:

"Dear Chief Mecham - I want to thank you for two members of the San Diego County Fire Authority that I recently had to work with to educate myself on the county fire code and regulations, while in escrow on a property in our backcountry. Both Jeremy and Tina were very professional, understanding, helpful and made me feel part of the solution process. They are both fantastic representatives of your agency and the County of San Diego. As a result of working with both Jeremy Davis, Fire Prevention Specialist and Tina Rose, Fire Pevention Specialist, my questions were answered thoroughly and I am better educated moving forward to ensure our new property will comply with the recommendations of CalFire/County of San Diego living in our fire-prone backcountry." 

Christina Topacio, Treasurer-Tax Collector

From an online customer service survey regarding Christina Topacio, Treasurer-Tax Collector Specialist:

"Christina who helped us understand our circumstances was exceptional. We were given such professional assistance. With our gratitude and kindest regards. Thank you Christiana for all you did for us. She was so patient under the circumstances."

Audrey Radi, HHSA IT Services

From Customer Satisfaction Survey (HEART) regarding Audrey Radi from HHSA IT Services:

"Audrey Radi was friendly, helpful, responsive and professional. She listened to my complaints and responded politely and with helpful information. Kudos to her for her patience, hard work and good humor."

Treasurer-Tax Collector

From an online customer service survey regarding the Treasurer - Tax Collector:

"First, thank you for having phone staff!! Every time I've spoken with someone on the phone they have been friendly, courteous, helpful and willing, and represent the County Offices very well. Good job by those of you who hire, train and encourage the employees, and good job to the employees who carry out the Mission. Thank you."

Nonette Pascua, Child Support Services

From a custodial parent regarding Nonette Pascua, a child support officer at the DCSS Kearny Villa Branch Office:

“[Nonette] was extremely nice, helpful and understanding. She was able to help us come to an agreement without the necessity of court.”

Parks and Rec - Sign Language Interpreter

From a hearing-impaired customer Ruthie, who was assisted by a sign language interpreter that was provided at a "Star Party" event at Oak Oasis County Preserve:

"Just wanted to thank you both for an awesome event last Saturday! We really appreciate having you both work diligently to have an interpreter there to provide us equal access! Maggie and I learned so much about astronomy and loved it! Again thank you so much!"

HHSA - Public Health Services, Vital Records

From customer O. Johnson via customer experience survey card:

"All of the staff went out of their way to assist me during a difficult time! Clerks to supervisors; superior staff!"

PSG - Department of Child Support Services

From a customer service survey regarding Paula Zanahuria Santana, a child support officer at the DCSS North Region Live Well Center in Escondido.

"Paula was the best. She helped me out in any way she could. She was very patient, polite, courteous, and respectful. She was what you would want for a first appointment."

Treasurer-Tax Collector

From an online customer service survey regarding the Treasurer-Tax Collector's office:

"Although the supplemental tax process is confusing, my phone conference with your office straightened everything out, quickly and efficiently. Well done!"

Assessor/Recorder/County Clerk's Assessment Services

From Pamela S. via feedback card regarding the Assessor/Recorder/County Clerk's Assessment Services:

"This office is the best. Very kind, friendly, and welcoming. So nice. I truly loved the office staff."

Erik Pratt, Public Health Services, Vital Records

From a customer service experience survey card regarding Erik Pratt from Vital Records:

"Erik was very helpful with a situation I have been trying to get taken care of and he made our day!!  Thank you!!"

Department of Environmental Health

From Heather Crotty, Logical Environmental Solutions, in an email to the Department of Environmental Health:

"Thank you so much! Your county is hands down the quickest, most professional that I deal with in California. I cannot thank you enough for your efforts."  

HHSA/Access

From a customer via telephone regarding Creshay Dennis:

I called to check the status of my case and I was greeted by Creshay Dennis and she was very lovely, personable and patient. She was able to answer all of my questions. She went above and beyond in my book and she was able to give me some information which I wasn't even expecting which made my day. Thank you to Creshay and her supervisors for making sure their staff is going above and beyond for their customers. Thank you.

SDVOTE, Twitter

From the Registrar of Voters' Twitter: 

Mae Gallon, Child Support Officer, DCSS

From a customer service survey regarding Mae Gallon, a child support officer at the Department of Child Support Services:

"Mae is very efficient and knowledgeable in her line of work. She answered all my questions and had the patience to repeat some information that I didn't understand. She is a great asset for the company. Thanks!"

Assessor/Recorder/County Clerk- El Cajon

From Leanne Hoffmeier via feedback card regarding Jennifer Dueñas Assessor/Recorder/County Clerk- El Cajon:

"Ms. Jennifer Dueñas was very knowledgeable, helpful, kind, compassionate, and definitely someone that can train others on customer service. Jennifer, showed me dignity when I was unsure of the question that needed an answer. I am a teacher and this was an A+ experience."

Department of Child Support Services

Via an e-mail, regarding Cristina Amezcua, a child support officer at the DCSS South Region Live Well Center in National City.

“I wanted to bring to your attention the great employee that you have on your team. Mrs. Amezcua has been nothing but, a great case worker she has made me feel like my opinion counts especially when it comes to my 15 year old daughter and is going through some serious health issues.  I know everyone tries their best but, a very small amount of people really stand out when it comes to helping others and Mrs. Amezcua is one of them. I just want you to praise her and let her know she is a great case worker and deserves to be recognized.”

Philip Belmonte, Child Support Officer, DCSS

From a customer service survey regarding Philip Belmonte, a child support officer at the DCSS South Region Live Well Center in National City:

"My case manager [Philip Belmonte] is always so knowledgeable about everything, has an answer for every question and is super friendly. People like him are what employers look for when they say "it's hard to find good help these days…" 

Connie, Assessor/Recorder/County Clerk - San Marcos

From a customer service feedback card regarding Connie at the Assessor/Recorder/County Clerk in San Marcos:

"We had an amazing experience today. Connie was so knowledgeable and kind! We could not have had a better experience. Thank you so much and please make sure she knows how much of a rockstar she is."