We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a Customer Satisfaction Survey (HEART) regarding Brian Pastran, Human Services Specialist at Southeast Family Resource Center:
"Brian was very courteous. He helped me and gave excellent customer service. What could he have done better? Nothing, he exceeded on everything. This young man is very good."
From a Customer Satisfaction Survey (HEART) regarding Jay Maniego, Information Technology Analyst with the Health and Human Services Agency:
"Jay Maniego is always ready to assist. He demonstrates the positive approach of HEART by always helping, by his knowledge, by being attentive, by working together and by being efficient. He is very helpful, thank you Jay!"
From Christine via a customer service card regarding the Clerk of the Board:
“I arrived 15 minutes prior to my appointment and was in and out before my appointment time. Thanks!”
From Customer Satisfaction Survey (HEART) regarding Sherry Tobar, Human Services Specialist in the Health & Human Services Agency:
"Sherry was patient, kind and courteous and extremely helpful. She gave outstanding service and I am now leaving feeling happy and satisfied."
From Jack M. via a customer service card regarding the Clerk of the Board:
“Great service. Everyone was incredibly nice! Much better than any government office I’ve been to."
From a Customer Satisfaction Survey regarding the Central Region Public Health Staff:
"This place has always been kind and treated me with respect and concern."
From a customer regarding Anthony Diaz, a Human Services Specialist with HHSA:
"Anthony Diaz was excellent. He provided great customer service and he took his time with me. He didn't rush through the call and he was courteous, nice, understanding and answered all my questions for me. My gosh this is the greatest experience so I want to thank you guys. You are doing a great job."
From a Customer Experience Survey Card regarding Public Health Services' Office of Vital Records:
"In and out with birth certificate in 10 minutes! Great service and happy faces!"
From customer Linda N. via feedback card regarding the Assessor Recorder / County Clerk - San Marcos:
"Cecilia was exceptional while directing us to the Notary. Mike was very cautious by catching the incorrect APN in our documents. Both employees are exceptional and an asset to the County."
From Customer Satisfaction Survey (HEART) regarding Jessica Wilson, a Human Services Specialist in the Health & Human Services Agency:
"Jessica provided me with effective, efficient, courteous assistance and was responsive to my needs. She was very helpful. She was also professional and passionate about her job. She is an excellent worker. Everything was perfect today. No changes are necessary. Your Resource Center Southeast San Diego is very helpful."
From a director of land surveying via feedback card regarding the Assessor/Recorder/County Clerk at the County Administration Center:
"Department is very organized, and run by cheerful and knowledgeable staff. My request was complicated but staff figured it out in a few minutes. My impression of the office was exceptional."
From customer Susan Barton via social media regarding the Santee Library:
"Wonderful library with a terrific staff, especially Cheryl. The location is super easy to get to and has a tremendous amount of resources. If you want the book on your Kindle, in large print, or just waiting for the latest book from your favorite author... this is the place to go. Take a look at the story time and book club offerings, as well as the special events (today was a Luau)."
From a customer satisfaction survey (HEART) regarding Lisa Gross, an Information Technology Analyst in the Health & Human Services Agency:
"Lisa Gross is very knowledgeable and always willing to help. She responds efficiently and effectively to all queries and support needed. We just started working with her at AIS and she is a joy and pleasure to work with."
From a customer service card regarding Brian Andrade.
"This is the best experience I've ever had at a government agency. So nice and helpful."
From a Customer Satisfaction Survey (HEART) regarding Monica Parks, in Public Health Nursing:
"Monica has done an excellent service. I wish I can rate her 4+. She is one of a kind. I couldn’t have made it without her excellent work. I want to recognize Monica Parks for exceptional service."
From Tina Douglas, San Dieguito Union High School District from customer service feedback via email:
"I am compelled to send you an email regarding the level of service that Zana provided to me this afternoon. I needed some assistance in CERS. Being new to the district, let alone, the day to day operations of risk management and not having used CERS before, I reached out to Zana for help. Not only did she offer assistance and explained to me the why when I asked her questions, she stayed on the phone with me for 1 1/2 hours talking me through each section of CERS! Customer service is a dying art, but I have to tell you that I have regained some faith after my conversation with her. She made my week and has lifted a burden from my shoulders and I'm grateful. Too many times we get bogged down by the negative and the things that aren't happening well. I wanted to take the time to share some positive. Thank you again Zana for all of your time and assistance this afternoon. I truly do appreciate it!"
From a Customer Satisfaction Survey regarding Chantal Williams, a Human Services Specialist with HHSA:
"Chantal took care of my needs very thoroughly. I appreciated being very informed with everything I needed to know. All the services were prepared with a great professional attitude and a smile."
From a custodial parent regarding Andee Monexay, a child support officer at the DCSS South Region Live Well Center in National City:
“Andee is my case manager for child support. I just wanted to acknowledge her because she is doing such a wonderful job. There is not much we can do about the non-custodial parent because he is giving us a hard time, but her attitude about helping me is everything! I’m so grateful to have her working my case. I wish there was more people like her. She makes me so very comfortable, and I know she is working hard to do everything she can do with my case. I thank you, her and everyone else to have people like her. I just wanted to acknowledge the good work Andee is doing.”
From Drew B. on a customer service feedback card:
"Even with busy lines the staff was perfect while assisting with all questions. Thank you for your continued professionalism."
From Alison Gerstein to the Julian Library via social media:
"Most impressive Library and staff, especially Manager Colleen. Highly recommended!"
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