We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From an anonymous letter, regarding the library branches in Valley Center and Julian:
"I am a very grateful patron of County libraries system. Both are outstanding in every way! I am especially appreciative of Laura Zuckerman, Elvira Rousset, Loretta Deaver, Vanessa Perez, Marquita Ortiz, Alexis Kleckner and Colleen Baker."
From a customer service survey card regarding HHSA employee Arturo Torres, who works at the South Region Live Well Center in National City.
"Amazing service; because of Arturo Torres, I have a place to live. Some people just do their jobs, some go above to help and care. I really appreciate his service - 100% satisfied. He deserves an award or raise. Thanks."
From a passport customer on a service feedback card regarding Clerk of the Board employee Jocelyn Porter:
"Perfect example of how customer service should be performed!"
From a customer regarding two employees from Ag, Weights and Measures:
“Mark, good morning this is Steve from Ramona. Just calling to touch base with you to let you know that Joe and Marcel did one heck of a job up here this year. Enjoyed them! They were very competent and followed directions and really did well and thanks again for sending them up, again, last week. They went back around and covered the areas where they had been before where new sprouts came up and did a second spraying on those areas. Just wanted to let you know they did heck of a good job and thanks for sending them up. I enjoyed being around them and they are very good.”
From an email regarding Department of Purchasing & Contracting employee Kristen McEachron:
"...In the 10 years of participating in bid processes across the nation, I have never seen a better, more professional, more transparent bid process than that conducted by Kristen. Her courtesy and outreach were unmatched. You have a great asset in Kristen and she reflects well for the County."
From a feedback card regarding the Assessor/Recorder/County Clerk, County Administation Center location:
"You are providing good service - employees are quick to meet taxpayers to ask for their needs and give assistance."
From a customer service survey card regarding Public Health Services and vital records employee Jessica Rodriguez:
"Fast and painless, very positive experience. Jessica [Rodriguez] was very quick and kept a smile."
From a survey regarding the San Diego County Library Imperial Beach Branch:
“I love coming to this library. Wonderful staff. They are very courteous, knowledgeable. They will spend extra time with you so you can achieve what you came for.”
From a customer survey regarding the Department of Animal Services shelter in Carlsbad:
"This was my first time contacting the Department of Animal Services and I was very impressed by the promptness and professionalism of everyone I spoke to."
From Jas Comeau, part of the Spring Valley Community Planning Group, regarding our Department of Public Works:
"Thank you thank, you thank you. Last evening I went out of my way to drive Jamacha Road from Grand Avenue to Sweetwater road and back again! Wow! What a great ride!
From Will Gist, deputy director of San Diego Contracting Opportunities Center to the Department of Purchasing & Contracting:
"I want to thank you for providing awesome information to the 108 attendees at our Meet the Buyers for Veteran Businesses event last week Friday! Thanks for helping us educate and inform small businesses in San Diego."
From a customer service survey card regarding Rachel Darby, who works for Public Health Services in Vital Records:
"Rachel was professional, kind and informed. She definitely is an asset to this establishment! Great attitude!!"
From a customer who went into the Assessor/Recorder/County Clerk for a fictitious business name.
"I love the staff here. Always so kind and helpful for anything I come in for."
From an email to Child Support Officer Aundria Reif, who works with Child Support Services:
“Let me thank you for the things you've done for me so far. You've been kind, understanding and helpful during a stressful and frustrating situation. It's no small thing to me, and I really appreciate it.”
From a customer survey to the central animal care facility:
"The day I came to adopt a pet you had a special $5 cat adoption. The place was crazy with people and kids. But all your staff was nice, patient and helpful."
From a passport customer on a customer survey:
"Joana [Santiago] is exactly the type of person you want to meet in a government office. Very friendly and efficient. Thank you."
From a customer service survey regarding Vital Records:
“I was very impressed with the sense of urgency all employees displayed, and how quick my service was. The process was expedient, thank you for a positive experience!”
From a feedback card regarding the Assessor/Recorder/County Clerk:
"Best service I've had in any public building EVER."
From Steve Lambert, a Ramona resident, regarding the Department of Public Works:
"I recently reported a pothole problem and an issue with deteriorated asphalt in front of my driveway, both in Ramona. Both issues were resolved within 4-business days. This is to say THANK YOU for your prompt response and superior service. Too often, 'super service' goes unappreciated and this is to commend you and your staff for an outstanding job WELL DONE."
From Pam Lopez, regarding Animal Control Officer Danna Sanders:
"Sanders was here very fast and everyone was extremely polite. Thank you all for the great service you provide in helping these injured animals."
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