Ken and Alejandro - LUEG, Parks and Rec

From Janet and Jay Monroe, regarding two Parks employees who helped out with their daughter's wedding:

"Dear Ken and Alejandro,

I wanted to thank you both for everything you did to help my daughter and her new husband have a wonderful wedding. You were both very friendly, informative and helpful. Not every wedding reception has a bearded lizard and a tarantula as special guests! We also really appreciated the wedding permits, Alejandro. They were so cute and it was thoughtful of you to take the time to match Jen and Kevin's hair colors. I would definitely recommend San Dieguito Park as a venue to our friends."

Araceli Manzo - Housing and Community Development Services

From a customer regarding Araceli Manzo, who workes in Housing and Community Development Services:

"I am writing to thank you for Ms. Manzo, my Section 8 worker. She has been so very professional, compassionate and caring to me! She's always available to talk to me if needed and if I leave a message, she's wonderful at returning my calls at her soonest convenience. You should be proud and honored to have her on your staff and as your employee! I appreciate everything about her and everything she does for me."  

Animal Services - Clear the Shelters Event

From a customer on a survey regarding her experience with the Department of Animal Services, specifically during the August Clear the Shelters event.

"For as big of an event as Clear the Shelters is, I'm so impressed by all the staff we interacted with. You guys rock!"

Wendy Duron - PHS, Vital Records

From a customer experience survey card regarding Wendy Duron in Vital Records:

"Very polite and professional. I called to confirm the birth certificate and I was in and out of the office easily. Thank you."

Dag Bunnemeyer - PDS

From a Bonita resident in the form of a hand-written note:

"...Eventually I was told to contact Dag Bunnemeyer. That man is my HERO! ...Today I called and within 10 minutes he had emailed the maps.  He is AWESOME! I fired back an email thanking him, and got an auto response: 'Thank you, I am out of the office until 8/8.'  Imagine taking time to help me solve a problem when he wasn't even at work."

Clerk of the Board - Passports

From a passport customer via a customer service card:

"Everyone at the office is fantastic. I actually enjoyed the process of getting my passport."

San Diego County Sheriff's Department

From an email regarding the Sheriff's Department and a particular deputy:

"I do not have much interface with the San Diego County Sheriff, but when it counted…this deputy was stellar in her approach and involvement to bring what was a harrowing activity to a positive conclusion.  Thank you and all of your department for fostering this level of service to the general public."

Assessor/Recorder/County Clerk

From a feedback card regarding the ARCC department:

"What a pleasure. Can you folks train other government agencies?"

DPW Displays 'Exceptional Customer Service'

From Celia Schild to the Department of Public Works:

"Thank you once again!  I have just placed you on our permanent 'those whom I am thankful for' list with your prompt, courteous and exceptional customer service!!"

Shawnna George, HSS, HHSA

From a customer phone call regarding HSS Shawnna George:

"She was excellent, patient and answered all the questions I had.  Shawnna was very good to me and explained my eligibility."

Parks and Rec - Damon Lane Park

 From local resident Linda Husar regarding the Department of Parks and Rec:

"Just wanted to thank you for sending your work crew out to trim the overgrowth in Damon Lane Park! The wonderful rain we've had has really caused tremendous growth of weeds and grasses that will prove to be a fire hazard when the weather warms and the rains stop. Thanks for keeping our park and homes safe!

I am grateful, too, that your work on the castor beans paid off!  I haven't seen any when walking through the park!!! Yea!!!

Thanks for listening to my concerns and taking action!"

Auditor and Controller

Carmen M. Coniglio, Director, Fiscal Services with Palomar Community College District:

"On behalf of Palomar College, I am writing this email to say 'THANK YOU!'

Please know that we are VERY grateful for the time you took out of your busy schedules to expedite our request for copies of negotiated warrants.  Joyce Murillo has been most helpful."

DEH

"Thank you so much for your response. Ms. Schiess called me and walked me through the process and answered all my questions. Can I just say that your team is great! I truly appreciate yours and your team’s wonderful customer service, patience, and knowledge."

Assessor/Recorder/County Clerk-San Marcos

"Probably the best-run government office I've been in."

Department of Public Works

From the DPW Twitter:

Department of Public Works

From Doug Bothel, Classic Hangers facility manager, regarding the County Department of Public Works:

“Thank you so much for handling my request for the 'sweeper' to come clean up ramp today. This has got to be a record for the great turnaround time of request to job done. I called you around 2 p.m. ... by 4:30 p.m. the mess was all cleaned up! We really appreciate the Airports and Maintenance Crew for being so responsive. Make sure you tell everyone that was involved that we appreciate their hard work!”

Sandra Cesena (HHSA, PHS)

From a customer survey regarding Public Health Services employee Sandra Cesena:

"This was an exceptional experience. I didn't know service could be this good at a government office."

Assessor/Recorder/County Clerk - Kearny Mesa

From an anonymous customer via a feedback card regarding the employees in the ARCC office in Kearny Mesa:

"I don't know what's in the water in that office, but please share it with every other city and county department!!! Stellar experience from website, to parking, to being greeted and to having stamps for the checks, to the condition of the office. Smiling, friendly people to speed. If all government worked like this I wouldn't have a problem paying higher taxes."

Sara Covarrubias, (HHSA, Public Health Services)

From a patient, regarding HHSA staff RN Sara Covarrubias:

"She is always nice and answers all my questions. She made me feel better about taking TB medications."

Michael Alaysa, (HHSA, PHS, Vital Records)

From Cathy Armstrong, regarding HHSA PHS employee Michael Alaysa:

"I just wanted you to know that I appreciate the extra time you took to help us in getting my husband’s death certificate amended in such a quick manner, you’re the best."