We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a survey regarding the San Diego County Library Imperial Beach Branch:
“I love coming to this library. Wonderful staff. They are very courteous, knowledgeable. They will spend extra time with you so you can achieve what you came for.”
From a customer survey regarding the Department of Animal Services shelter in Carlsbad:
"This was my first time contacting the Department of Animal Services and I was very impressed by the promptness and professionalism of everyone I spoke to."
From Jas Comeau, part of the Spring Valley Community Planning Group, regarding our Department of Public Works:
"Thank you thank, you thank you. Last evening I went out of my way to drive Jamacha Road from Grand Avenue to Sweetwater road and back again! Wow! What a great ride!
From Will Gist, deputy director of San Diego Contracting Opportunities Center to the Department of Purchasing & Contracting:
"I want to thank you for providing awesome information to the 108 attendees at our Meet the Buyers for Veteran Businesses event last week Friday! Thanks for helping us educate and inform small businesses in San Diego."
From a customer service survey card regarding Rachel Darby, who works for Public Health Services in Vital Records:
"Rachel was professional, kind and informed. She definitely is an asset to this establishment! Great attitude!!"
From a customer who went into the Assessor/Recorder/County Clerk for a fictitious business name.
"I love the staff here. Always so kind and helpful for anything I come in for."
From an email to Child Support Officer Aundria Reif, who works with Child Support Services:
“Let me thank you for the things you've done for me so far. You've been kind, understanding and helpful during a stressful and frustrating situation. It's no small thing to me, and I really appreciate it.”
From a customer survey to the central animal care facility:
"The day I came to adopt a pet you had a special $5 cat adoption. The place was crazy with people and kids. But all your staff was nice, patient and helpful."
From a passport customer on a customer survey:
"Joana [Santiago] is exactly the type of person you want to meet in a government office. Very friendly and efficient. Thank you."
From a customer service survey regarding Vital Records:
“I was very impressed with the sense of urgency all employees displayed, and how quick my service was. The process was expedient, thank you for a positive experience!”
From a feedback card regarding the Assessor/Recorder/County Clerk:
"Best service I've had in any public building EVER."
From Steve Lambert, a Ramona resident, regarding the Department of Public Works:
"I recently reported a pothole problem and an issue with deteriorated asphalt in front of my driveway, both in Ramona. Both issues were resolved within 4-business days. This is to say THANK YOU for your prompt response and superior service. Too often, 'super service' goes unappreciated and this is to commend you and your staff for an outstanding job WELL DONE."
From Pam Lopez, regarding Animal Control Officer Danna Sanders:
"Sanders was here very fast and everyone was extremely polite. Thank you all for the great service you provide in helping these injured animals."
From a customer regarding Araceli Manzo, who workes in Housing and Community Development Services:
"I am writing to thank you for Ms. Manzo, my Section 8 worker. She has been so very professional, compassionate and caring to me! She's always available to talk to me if needed and if I leave a message, she's wonderful at returning my calls at her soonest convenience. You should be proud and honored to have her on your staff and as your employee! I appreciate everything about her and everything she does for me."
From a customer on a survey regarding her experience with the Department of Animal Services, specifically during the August Clear the Shelters event.
"For as big of an event as Clear the Shelters is, I'm so impressed by all the staff we interacted with. You guys rock!"
From a customer experience survey card regarding Wendy Duron in Vital Records:
"Very polite and professional. I called to confirm the birth certificate and I was in and out of the office easily. Thank you."
From a Bonita resident in the form of a hand-written note:
"...Eventually I was told to contact Dag Bunnemeyer. That man is my HERO! ...Today I called and within 10 minutes he had emailed the maps. He is AWESOME! I fired back an email thanking him, and got an auto response: 'Thank you, I am out of the office until 8/8.' Imagine taking time to help me solve a problem when he wasn't even at work."
From a passport customer via a customer service card:
"Everyone at the office is fantastic. I actually enjoyed the process of getting my passport."
From an email regarding the Sheriff's Department and a particular deputy:
"I do not have much interface with the San Diego County Sheriff, but when it counted…this deputy was stellar in her approach and involvement to bring what was a harrowing activity to a positive conclusion. Thank you and all of your department for fostering this level of service to the general public."
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