Assessor/Recorder/County Clerk

From a feedback card regarding the ARCC department:

"What a pleasure. Can you folks train other government agencies?"

DPW Displays 'Exceptional Customer Service'

From Celia Schild to the Department of Public Works:

"Thank you once again!  I have just placed you on our permanent 'those whom I am thankful for' list with your prompt, courteous and exceptional customer service!!"

Shawnna George, HSS, HHSA

From a customer phone call regarding HSS Shawnna George:

"She was excellent, patient and answered all the questions I had.  Shawnna was very good to me and explained my eligibility."

Parks and Rec - Damon Lane Park

 From local resident Linda Husar regarding the Department of Parks and Rec:

"Just wanted to thank you for sending your work crew out to trim the overgrowth in Damon Lane Park! The wonderful rain we've had has really caused tremendous growth of weeds and grasses that will prove to be a fire hazard when the weather warms and the rains stop. Thanks for keeping our park and homes safe!

I am grateful, too, that your work on the castor beans paid off!  I haven't seen any when walking through the park!!! Yea!!!

Thanks for listening to my concerns and taking action!"

Auditor and Controller

Carmen M. Coniglio, Director, Fiscal Services with Palomar Community College District:

"On behalf of Palomar College, I am writing this email to say 'THANK YOU!'

Please know that we are VERY grateful for the time you took out of your busy schedules to expedite our request for copies of negotiated warrants.  Joyce Murillo has been most helpful."

DEH

"Thank you so much for your response. Ms. Schiess called me and walked me through the process and answered all my questions. Can I just say that your team is great! I truly appreciate yours and your team’s wonderful customer service, patience, and knowledge."

Assessor/Recorder/County Clerk-San Marcos

"Probably the best-run government office I've been in."

Department of Public Works

From the DPW Twitter:

Department of Public Works

From Doug Bothel, Classic Hangers facility manager, regarding the County Department of Public Works:

“Thank you so much for handling my request for the 'sweeper' to come clean up ramp today. This has got to be a record for the great turnaround time of request to job done. I called you around 2 p.m. ... by 4:30 p.m. the mess was all cleaned up! We really appreciate the Airports and Maintenance Crew for being so responsive. Make sure you tell everyone that was involved that we appreciate their hard work!”

Sandra Cesena (HHSA, PHS)

From a customer survey regarding Public Health Services employee Sandra Cesena:

"This was an exceptional experience. I didn't know service could be this good at a government office."

Assessor/Recorder/County Clerk - Kearny Mesa

From an anonymous customer via a feedback card regarding the employees in the ARCC office in Kearny Mesa:

"I don't know what's in the water in that office, but please share it with every other city and county department!!! Stellar experience from website, to parking, to being greeted and to having stamps for the checks, to the condition of the office. Smiling, friendly people to speed. If all government worked like this I wouldn't have a problem paying higher taxes."

Sara Covarrubias, (HHSA, Public Health Services)

From a patient, regarding HHSA staff RN Sara Covarrubias:

"She is always nice and answers all my questions. She made me feel better about taking TB medications."

Michael Alaysa, (HHSA, PHS, Vital Records)

From Cathy Armstrong, regarding HHSA PHS employee Michael Alaysa:

"I just wanted you to know that I appreciate the extra time you took to help us in getting my husband’s death certificate amended in such a quick manner, you’re the best."

Karen Hall (HHSA, Aging and Independence Services)

From a volunteer who had a positive experience with Karen Hall, who is with Aging & Indepdence Services in HHSA:

“She [Karen (Singer) Hall] demonstrated the most amazing chair yoga I have ever seen with seniors. She had them fully engaged and all going to her demonstration. They later came to the table and said how great she was. She was engaging, down to earth and caring. The seniors so appreciated her presence and ability to teach at such a deep level. It was a pleasure to have worked with her.”

Department of Animal Services

Marta Gallegos complimented an employee in the Department of Animal Services via a survey:

"Mrs. Jones showed great compassion toward the dogs. Loved her patience and understanding of animals. Very courteous."

North Inland Family Resource Center

Comments from a Family Resource Center customer on how it felt to be a first-time customer:

"Grateful for being treated with respect. First time applying for aid and you made it quick and easy for benefits to be received."

Air Pollution Control District

From Don DiCristofaro, regarding professionalism from Air Pollution Control District:

"You and your staff ended up testing 19 of the 20 engines and you and your staff did an outstanding job.  There were no testing delays thanks to the professionalism and expertise of you and your staff and it is greatly appreciated."

Sally Espinoza, (HHSA, Public Health Services)

John Solomos was grateful for the kindness shown by Sally Espinoza, who works in Vital Records:

"Thank you for your kindness, understanding and great service at this very sad time in our lives. The Department of Health Services is very fortunate to have you working for them."

Communications Office

Eric Burch was impressed with prompt customer service from County Communications Office via Twitter:

Clerk of the Board

From Steve Canfield, Hallmark Escrow, regarding an employee at the Clerk of the Board:

"Today I was helped by Jocelyn, who went out of her way to completely figure out the problem. There were some plans without the correct signatures. She was so kind and helpful. Jocelyn took the time to call and speak with the client and fix the problem. I had to take the plans back to Newport Beach. Everything has worked out perfect because Jocelyn made sure it was done the right way."