We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Loeffler “is an asset to your organization.”
“I’m impressed how efficient and effective he is in doing his job. He really cares for others and is concerned about our needs. He goes out of his way to help. He is humorous, yet respectful to everyone he speaks to. We are lucky to have him.”
Chrissop “has been extremely helpful and friendly in guiding me on the road to assistance.”
“She has consistently responded to my emails promptly and her responses have been knowledgeable and reassuring. As a former county employee and first time public assistance applicant, having such great customer service has been incredibly wonderful.”
Munski received a letter from a client regarding her “change in employment status.”
“I was hired and am working full-time as an Intern Architect. I understand this will eliminate us from the Section 8 Program. This delights me to no end.”
“I would like to take a moment to say that this program and your direction helped me and my family more than any other program. I would recommend it to any hardworking parent with a desire to make a better life for themselves and their families while maintaining their dignity. The discreet protocols and department representatives have always treated me with kindness and respect. I was never made to feel like a ‘loser’ or an unworthy member of society. I want to thank you and everyone in your department for that.”
Wood and Leon won accolades from the Senior Mentor Program for “making a difference.”
“Our mentors are all retired professionals with extensive supervisory and managerial experience. We know quality service when we see it and we see both Chris and Socorro provide that service to the many people who enter your offices.
Both always greet us with a smile and immediate action. They guide us in the right direction and find the answers that we need. Their attention to detail makes all of our jobs substantially easier. They make a difference, not only to us, but to your clients as well. Without fail, Socorro and Chris are there – professional, friendly and willing.
Thank you for employing and retaining people of Socorro and Chris’s caliber.”
Bada's careful work caught the attention of the state Department of Health Care Services, which wrote:
"So often, due to the fact that we in public service all have a heavy workload, these matters are allowed to fall through the cracks. This is an example of the quick and proper attention to matter that often go unnoticed by members of the general public. It is proof that the system does work because of the attention to detail by employees like Ms. Bada.
"A matter of life or death for me to resolve my medical share of cost issue. I'm a liver transplant recipient with zero income and meds are $5,000 a month. Michael resolved my share of costs issue. Professional, courteous and kind."
Cudal "was extremely courteous and helpful. I had waited because another worker had passed over my name. She thoroughly reviewed my case and directed me promptly to the appropriate worker to assist me. This is outstanding service considering the issues your department contends with every day."
Linda Perry “was cheerful, courteous and helpful. It’s so nice to see a friendly face.”
“I would like to tell her supervisors – she was outstanding!”
“Linda made me feel happy and confident that this time things will work out. Her smile helped a lot!”
“Ms. Perry is very professional, kind and helpful; very good customer service.”
“Linda helped rectify a situation that had been going on for months.”
Laura Viloria “was pleasant and made the experience comfortable for me. She was kind and gentle and a great listener. She had a great smile and made me feel like I didn’t have to fret about a thing.”
Holly Nguyen “is outstanding! She helped us in tremendous ways.”
“She should be commended for her excellent work.”
“She’s a great asset to your department. I learned a lot from her.”
Rice and Magtoto received a note from a grateful mother.
“Thank you for all the caring work you provide to others. The help we receive from you and the program CCS has changed our son’s life and improved the quality of his life.”
Barraza was thanked for “all his hard work processing the paperwork for our rental assistance unit.”
“I wanted you to know that I appreciate all of your time and cooperation in getting everything straightened out with my work and disability status. We have moved into the house and we are very thankful to have a place to call home again after losing everything and being displaced for so long.”
Tapia and Ayala garnered kudos from a fellow officer for going the extra mile when asked to transport a minor who was a high flight risk from juvenile hall to a foster home placement.
“Much thanks to your outstanding officers Tapia and Ayala for their assistance and a job well done. They patiently hung around longer than expected due to the foster mother’s emergency dental appointment. I wanted them to know much I appreciate what they do.”
The Department received a heartfelt letter from a struggling mom.
“I want to personally thank each and everyone that has helped me to maintain a quality home and life for me and my children. If I didn’t have this program my children and I would probably be homeless and suffering a very hard life. I know that I am only one mother and I might not matter to many but this program and department has really helped. Thank you to each person who cares for families like mine.”
Pullin “is the kind of quality individual that you can be proud to have representing San Diego County.”
“It gives me great pleasure to compliment a member of your staff who provided outstanding professionalism and was willing and able to listen and address an issue with my property. Ms. Pullin was very sensitive to my concerns and needs and rapidly gained my trust and respect. She is to be commended for her commitment to our county.”
Northam “was more than professional!”
“Humor is very important when you are in ‘new waters’ – I never needed help before and he made it easier and enjoyable to the extent that it could be. I want to thank him for the excellent job that he did.”
Matias “went out of her way to help me with my problems.”
“She was very helpful – I was the last client of the day and she took her time to help me. Wish everyone could be like her.”
“Antoinette was nice, sweet, knowledgeable, courteous and helpful.”
Vizzier, Sedghi and Wirschem “did an excellent job at the Pharmacy Waste Training Workshop.”
“It was very informative and gave the audience every perspective of this complicated waste stream and provided exceptional presentations from outstanding professionals. I am looking forward to the workshop in 2011!”
The department received a letter of appreciation from a parent for “helping us live a little easier in the difficult situation which we face daily.”
“My son has been with Children’s Services in East County for the past 10 years. I would like to thank you for all that you do for us. I could not survive without the help his therapist. I have been helped with so many issues over the years. I just want you to know that with all the cuts and with facilities losing my respect due to customer service issues, Children’s Services has not (compromised) in the care of their patients.”
Heredia was acknowledged by a toxicologist from the Department of Pesticide Regulation for “a job well done.”
“Agricultural Inspector Veronica Anzaldo Heredia went beyond the call of duty in this case, tactfully but resolutely educating an entire school district about their responsibilities to their employees. We are grateful when investigators take the extra effort to not only gather the details, but to educate the public whenever possible.”
Stefano and Olson saved the day for an agent who was at his “wit’s end” because of property tax records which stated incorrect zoning and land use.
“Staci Stefano knew and understood the situation and I did not need to repeat it. She gave me her direct number and told me I would be contacted shortly. Within the hour, Jeff Olson called me. He was able to make the changes and generate a letter which could be forwarded to the appraiser. Start to finish, under two hours. It worked and the sale will close escrow today. Absolutely unbelievable - the level of service is superb.”
They received a letter of appreciation from a Deputy Probation Officer for their help with a rough situation in the East County.
“Thank you for sending your wonderful staff to assist us today with the animals. It was a hard task as there were about 18 dogs in the house, several which needed medical attention and a couple of them which were very aggressive. Your staff was very professional in dealing with the animals, Probation and Sheriff Staff. All Officers represented your organization professionally and served their mission by protecting the community, and of course, the animals. Kudos to all of the officers involved.'
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