We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Barraza is “wise, kind, understanding and very professional.”
“I am totally elated and thankful for having you as my Section 8 worker. You make decisions that change people’s lives. It’s the most wonderful feeling to know that I don’t have to spend the rest of my life alone and you made that possible. I can’t find the words to tell you how grateful I am.”
Zimmerman “has been extremely helpful and amazingly responsive in working with me to get a fair and equitable assessment value for my home”
“Ms. Zimmerman took the time to explain the appeal process to me and she has gone above and beyond my expectations. I really appreciate her pleasant demeanor and knowledge. I hope that all of your employees live up to her high standards.”
Juarez received a touching letter of gratitude from the father and grandfather in one of his custody cases.
“…when Ryder (4 yr. old) is old enough to understand we will share many stories with him about John Juarez and how much you helped him.”
“As we discussed, you likely see things on a daily basis that many of us won’t experience in a lifetime. Your role is such a critical one in today’s society and you should be extremely proud of the job you hold and the job you did in Ryder’s case. The job you have and the manner in which you do it positively impacts lives in ways you may not even completely appreciate.”
Ingram “is a valuable asset to this County and my community.”
“Ms. Ingram helped calm my anxieties about your program. She made me feel comfortable in an uncomfortable situation.”
Bravo “goes above and beyond helping the client find a way through the complicated system.”
“Whenever I need help, I call Leticia for her expert recommendations. I called her about a case last week and I was very impressed by her wealth of knowledge and her ability to guide me through an appropriate case management. I’ve been in the field for 17 years and she always impresses me…”
Hussein “was very pleasant and answered all of my questions with the utmost courtesy and respect.”
“I can not express how much the assistance will help me, but more importantly, how much his humanity restored my faith that everything will be ok and soon I will be back on my feet.”
King and Aust were thanked for providing “the most helpful, courteous service that my husband and I have received.”
“These two women were so patient and kind in helping us with property transactions that were so complicated and frustrating to us.
I commend them and thank you for employing women who are so customer oriented.”
Nolan “captured the interest of the entire audience” at the Reuben H. Fleet Center’s Afternoon Scholars lecture.
“The audience loves to learn, as evidenced by the various questions you received. Thank you for taking the time to listen to each comment and answer every question. Without your generosity of time, expertise and good humor, we would not be able to offer the caliber of programming that we do.”
Cook received a thank you letter from an appreciative parent.
“I wish to express my gratitude for this great opportunity for my child through CCS, I am very glad indeed we have an agency to lean on, especially in our situation. Thank you very much and may God bless you and the agency for showing such compassion to everyone in need.”
Day was recognized for her “hard work and accomplishments that are a credit to the Department of Parks and Recreation, the County and the public.”
“Diane provided excellent internal customer service. She used state of the art equipment to create functional works of art. Diane went above and beyond to help with design ideas and logistics.”
Jacob, Snyder and DPW were acknowledged “for all that they do” for the citizens of the County.
“Thank you for installing the “chirpers” (audible crossing signals) at the Woodside and Channel intersection in Lakeside for the benefit of the elderly that live near there. Your continued service and obvious care for our community is evident.”
“Rosalinda Nalos was very thorough and knowledgeable. She was on time and acted very professionally. She was able to answer all my questions and give me the names and numbers that I needed for other issues.”
“It was a pleasure working with Jennifer Alipio. Everything went smoothly and she was very helpful.”
“Clariza Arguelles was very approachable and helpful. I really appreciated her promptness and professionalism.”
Ramona Cervantes “was so patient and helpful. This is the first time that I have rented a house in San Diego as a Section 8 tenant, so I had a lot of questions. Ms. Cervantes answered all of my questions with a smile and at the end of my appointment I left your office with a big smile too.”
Another client wrote to Inez Tejeda: “You are one of the best workers! We don’t need the Section 8 assistance anymore, but I wanted to thank you for all of your help. I hope we can pay it all back some day. God bless you always!”
“Karen Tolliver was very informative and polite. It was nice to feel respected by a government person. I want to thank her for that!”
Gurolla was thanked by a client who wrote, "I don't know what I would have done without your help. I know I am not the easiest person to deal with, especially under these circumstances. But you calmed me down and helped me through it. You acted as a liaison and guided me though the application process. Thank you so much.
Some who have worked in Social Services say its a thankless job. I can also imagine your position probably presents some challenges at times. But consider this; You were the voice of reason and helped me through a very difficult and scary time. You made a difference in my life. I am just one of the many people who has benefitted from your guidance, understanding, and expertise. Its probably seldom you hear a thank you, but know that you have helped people through some difficult times. You don't just push paper. You have made a difference in the lives of many.
Thank you so much.
I also wish to thank the County of San Diego for hiring you."
Partch and Friday “were very professional and did a very good job helping the students to understand the issues facing San Diego County agriculture.”
“The demonstration provided by Jeremy and Friday was both entertaining and very informative. We were most impressed by the dog’s abilities and the impact she and Jeremy are having on agricultural security in the County. The presentation was wonderful.”
They were thanked “for their kind assistance” in identifying some ants whose bite was “unpleasantly painful.”
“I forgot to enclose a note with the ants that I sent you, but thankfully, you understood what I wanted. The existence of services such as yours adds to the quality of our lives here in San Diego.”
Longman and the staff were applauded for “a job well done.”
“His performance as an attorney and gentleman, as well as his concern for the public well-being and legal defense is above and beyond reproach. I hope that others will regard him as a role model for his superior conduct.”
Craig Maze “went out of his way to help me get my emergency medical authorization for my prenatal doctor appointment.
“I am very happy with this entire service. The employees are wonderful! These days it’s hard to find great, friendly and caring people. Even though he was busy, Craig helped me. Please tell all the workers that it shows they truly care about the people they help.”
Sheila Martinez “was very kind and helpful.
“I appreciate the way she treated me. I was going to mail all of my paperwork in and Sheila advised me that under the circumstances that it would be faster to make an appointment. She answered all of my questions and she showed great concern. She also had a great smile. It’s hard to find people like Sheila.”
Tanya Rowe “was extremely helpful and dealt with our case in a very professional manner. There were many difficulties regarding our case and she did all that she was capable of doing to meet our needs. She did all of this, even though she was not our case worker.”
Stearns and Wilson “went above and beyond what was required per the court appointment.”
“You took time out of your busy schedules to help a lowly indigent inmate like me. That goes to the heart of the Public Defenders’ creed. I just can’t thank you enough. You’ll never know what it truly means to me to even have a chance.”
“Thank you very much for being there to help my son continue to get his hearing aids. God Bless you all, everyone who works there. You all help so many people and work so hard to help our children. I am grateful for you and honor you.”
Kendrick was commended for his “professionalism and perseverance” in a difficult case involving lead contamination and an uncooperative and difficult neighbor.
“Several months ago, the owner of the property next door to me decided to scrape lead paint off of his house without taking the proper safety precautions. As a result, my property became contaminated. Mr. Kendrick issued a citation to my neighbor commanding abatement of the lead hazard. In the end, it took seven months to resolve the situation. Through the whole ordeal, Mr. Kendrick was professional and assertive. He made himself available to me and kept me apprised of the situation. He remained involved until my neighbor cleaned up his property. He even stopped by on his day off to monitor my neighbor’s cleanup. He is dedicated and committed to making hazardous situations safe for neighbors like me.”
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