We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Oluwasakin “is just a sweetheart.”
“A couple of times I’ve had traps placed in my orange tree and the last time, the young man that serviced the traps just couldn’t have been nicer. He left a card that said that said “your opinion matters to us.” My opinion is that he is a great addition to your staff.”
The center received a letter of appreciation from one of the Welfare to Work customers who was assigned to their office for the WEX (Work Experience) Program.
“As a welfare client I had no idea how each and every worker works so hard on each case. I now have a better appreciation for my welfare benefits. At your office there are so many dedicated people. Mr. Messmer and all of the staff are very professional and kind. I have seen first hand how patient and attentive they to their clients.”
Curry worked diligently with a family to find the right combination of services to benefit a child.
“I will be forever grateful to you for the role you played in our child’s life. It is nothing short of a miracle to see how far our child has come. We have been so blessed by the people who have touched our lives and crossed our paths.”
Garcia made the process easy for a client who needed to transfer his Section 8 assistance from Riverside County to San Diego.
“I wanted to let you know that Brenda Garcia did an outstanding job on my move to San Diego. Brenda provided a personal touch in the way she treated me. She always answered the phone and returned all of my phone calls. Unbelievable!”
An appreciative comment about a parenting class at the Lincoln Acres Branch Library, asking for more parenting classes “because as a parent it’s very important to be a better person.”
A comment by a patron who attended a program at the Encinitas Library on art for the non-artist: “This program has opened my eyes to a new world.”
A mom responding to “Baby and Me” Story time at 4S Ranch Library: “My baby and I are making new friends.”
Swanson “is fast, efficient, customer friendly and informative in her communications.”
“Kudos to Joan Swanson - Joan is consistently educating the business community about County/State regulations in a professional and cooperative role. For many companies she is their first contact with the DEH and Joan does a fine job representing your department. Joan is patient and instructional. It is apparent she cares about her job and the regulated community.”
Varshay was acknowledged for her outstanding service by one of the landlords that she works with.
“I just wanted to say thank you so much for the excellent customer service Nancy provided to me. She was so kind and very cooperative. Nancy is an excellent worker and she was extremely patient. It was a very good experience with the Housing Authority.”
McCracken “is the kind of public servant that is needed at every level of government.”
“Todd did an excellent job explaining things that I didn’t quite understand regarding my property tax assessment. He was friendly and not degrading or defensive, a man who did his job quite well. If there were more men like Todd, the government would likely save a lot of time and money because people would be helped to comprehend what is sometimes incomprehensible.”
Johnson “is a GREAT employee.”
“He was informative, pleasant and prompt. We were impressed how professional he was and how he seemed to really care about our situation. He talked to a few of our neighbors and patiently repeated all he’d just told us and proceeded to answer every question we all had. All these things should be standard, but you and I both know, that just isn’t the case in today’s world. We wanted you to know how much we appreciated Michael Johnson.”
Hudson received compliments from a tenant for his great customer service.
“He was very polite and mannerly and checked everything in my apartment, that’s really important for our good and the owners. He answered all my questions in an understanding way. Of all the inspectors I’ve had, Mr. Hudson is outstanding in every way.”
Delgado was praised by an East County resident for following up on the road surface and shoulder berm work that he requested.
“I wanted to bring to the Board’s attention the outstanding work of those in the Department of Public Works, Transportation Division. Specifically, I want to commend Richard Delgado. Richard called me on several occasions giving me unsolicited updates on the progress of their work and ensuring the work met my expectations. I really appreciate this level of response and professionalism from the County.”
Guerra was thanked by a community manager for “restoring her weakening faith” in people.
“l can’t even imagine what your work load must be like these days. I want you to know how much I appreciate your dedication and hard work on behalf of the impoverished.”
They received several letters of appreciation for making this year’s Quail Botanical Gardens Insect Fair “the best ever!”
“What a great Insect Festival! Thank you for all your support, resources, expertise and most of all your presence. We couldn’t do this without you.You and your staff are a wonderful and I hope the Insect Festival endures forever."
“On behalf of Quail Botanical Gardens I wish to thank the County of San Diego’s Department of Agriculture, Weights and Measures for helping us stage the most well attended Insect Fair to date.The County’s contribution of staff, volunteers, resources and contacts was crucial to the success of this event, which we estimate was enjoyed by over 6,000 people."
Abernethy was thanked by one of his clients.
“I heard you were retiring and I want to let you know you will be greatly missed. I want to thank you for all your wonderful understanding and for being so kind. This world could use a lot more people like you in it. I wish you the best in every thing – today, tomorrow and always. Enjoy your retirement!”
Nguyen was thanked for helping a client complete the application for food stamp benefits in a time of great need.
“Tran Nguyen was professional, informative and very empathetic in completing my paperwork and providing me with information that helped to get my needs filled without delay.”
Gervais was honored by the Agricultural Commissioner for her “efforts in locating and securing an adequate facility for County business and saving the departments a significant amount of money.”
“Judy assisted AWM and the Farm & Home Advisor in moving from their leased facility in San Marcos to County-owned space that had been vacated by DPLU. Both departments were able to down-size their previous space needs with a better configuration in a newer building. Now they only pay operating costs to the County because the County owns the building."
Murphy “was courteous and helpful and made the process quick and painless.”
“Though it was late in the day on a Friday, she still managed to be friendly, quick and professional. She didn’t make me feel rushed. She is a valued member of your team.”
Villa “cheerfully and politely helped me solve a problem that has been dogging me for the last 5 years.”
“She thought up a new way to find a missing release – to alter the spelling of my first name. With that brilliant move a ‘hidden’ release came up – a release that the credit agencies hadn’t been able to find for years. I am grateful to have been helped by a worker as gracious and professional as Celina. She worked with speed and precision. I live 4 hours away and drove down here. She made my day and my trip to San Diego!"
Mantes “was and is the most helpful, pleasant, kind and caring person ever!”
“Please tell her ‘Thank you’ for helping me at the most crucial time. She is one terrific person. Amazingly, all of your staff here is very pleasant, not only to me, but to all the others I have observed while here on my visit.”
Quezada was commended for “her knowledge, professionalism and kindness” while assisting a customer who is quadriplegic obtain the death certificates for his parents.
“Mrs. Quezada was very sensitive to his needs and was very patient, as he was required to sign the papers with a ‘mark,’ but has no motion in his fingers. Her demeanor was both warm and professional, displaying recognition of the intelligence underlying his debilitating disease. With such a positive, humanizing experience, we both left the office praising County government for its efficiency and assistance to the public."
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