We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Vector Control was thanked by an East County resident for providing a break from the pesky mosquitoes that were tormenting their neighborhood.
“Thank you from Santee along the river area. We are feeling some relief!I am happy to comment on the great service we receive.”
The three were commended by the Director of Animal Services, Dawn Danielson, for making sure the animals at the Central Shelter are kept comfortable during the summer heat wave.
“We had our air conditioning unit (s) go out at our shelter here in San Diego. When I say go out – I mean big time. It’s a condenser that is big enough to cool 40 homes. Anyway, your staff is right on top of it and if the temp can’t be maintained in the animal wards until the new condenser comes in they plan on installing portable air conditioners. They are very concerned for the animals and checking all possibilities."
Cope "has such compassion and understanding. She wants to help us. I never felt ashamed and Gina reassured me wholeheartedly."
A Valley Center resident said Johnson provided her with “wonderful, helpful and informative advice on how to deal with my rat infestation."
Clients described their interaction as “professional, thorough and friendly.”
“Ms. Arguelles provided great service and good public relations.”
“Your inspector was very well-versed in what was needed during the inspection and had a positive attitude. She answered my questions without delay.”
“Ms. Clariza was very informative and professional as well as sweet."
Johnson “is the best inspector yet. She is efficient, kind and fast!”
“Betty Johnson is excellent and great at informing tenants of their rights.”
“She’s very thorough and honest. I appreciate everything she said.”
“She was respectful, professional and very nice. She was great!”
The two earned accolades for their work in securing a 14.75-acre site for the future Rancho San Diego Sheriff’s station, a $2 million acquisition for the County which involved extensive geotechnical and CEQA work.
“On behalf of the Sheriff’s Department, we wanted to thank all of you, especially Helmer and Debbie, for keeping this thing afloat!You guys saw it through ...”
A medical provider she works with had this to say about the ongoing training and assistance she has provided to staff:
“What a pleasure it was to finally meet you. I thank you so much for the training yesterday. If it was not for our conversation I wouldn’t have gotten the training that I feel is so helpful to me to do the best that I can in this position.I’m certain that this will benefit me a great deal."
Locke “did a superb job” in negotiating an agreement with the Navy to support the Sheriff’s 800 MHz communications system.
“Your negotiating skills resulted in a 5-year rent free lease, terms obviously very favorable to the County. I know that it took constant effort on your part to get the Navy to keep moving forward. I estimate a savings of over $100,000 per year for at least the next 5 years. GREAT JOB!”
Nalos “is competent and professional in every way.”
“She was very prompt, nice, and she did the job very well. Excellent! You are lucky to have her."
The crew was praised by the Chairman of the Alpine Revitalization Committee.
“There is nothing to me like good roads - not only for the smooth ease of traffic, but for the fine community appearance. I’m always amazed at the professional manner in which DPW and its contractors handle these projects. They perform high quality work quickly, with minimal traffic disruption, and always with courtesy and kindness to drivers.
Sedlund and Serrano "are an example of government for the people at its finest.”
“These two people exemplified service, humility and compassion in what was a very stressful situation for me. I epitomize the ‘housing bubble’ purchaser who has watched double digit declines in my property value for three + years. Your staff understood with great empathy and outstanding service. The present culture at the Assessor’s office seems to know that we are all in this economic crisis together.”
Ali "is a very nice man.”
“I have talked to him many times and every single time he was courteous. He is nothing but kind and knowledgeable. He made me feel at ease through this whole process.”
Guerra got a sweet card from a customer for all of the assistance she provided.
“I’m just about in and enjoying it very much. It will make my surgery so much easier. Sorry I was so pushy – I was nervous. On the other hand, you always had a good attitude.”
Magtoto received a letter and picture from a special needs family for providing such consistent great service.
“Thank you for always being so helpful to our son and our family over the years. We truly appreciate all of the work that you do.”
Amerige was thanked for “going the extra mile to locate a minor who had been missing for 102 days.”
“Had it not been for Officer Ken who answered his phone on Sunday morning, my son would not be in custody and getting help. He would still be hiding out in a drug house...I hope you have more trained officers in your unit like Ken so these kids don’t run amok.”
Conlan was interview for KPBS’s ‘These Days’ segment that prompted kudos from one of Supervisor Pam Slater-Price’s staff.
“I really liked Chris’s interview on KPBS – Chris is a great spokesman for the County and Vector Control.”
Sepke "is truly an angel.”
“Diane was the most pleasant, helpful and wonderful person I have ever had help me in my situation. She is a real ‘people’ person."
Gillespie was “very kind, professional, efficient, informative and (of all things) so patient!”
“It might be difficult at times for the County staff to work with the public who has been trained from the first that we have our ‘rights’ and the majority of us are quicker to complain and protest than to compliment. This is not the only time the County deserved a compliment, just the most recent one. I owe you thanks and praise.”
Mezynski received kudos from a grateful client.
“Thank you for your quick response to my HUD question and for sending the Housing Resource Booklet. Thanks so much for your generous support.”
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