Leona Patteson (HCD)

Patteson was praised by an applicant for her “excellent customer service.”

“I am very grateful for the wonderful service that I have received from Leona. I’ve been trying to get my questions answered by another housing authority for 2 years. Leona has been the only person who took the time to explain the system.She deserves a raise!”

Heidi Barajas and Michael Anderson (Probation)

Along with Departmental K-9 ‘Kilo,’ these two officers impressed both counselors and students at a North Park School.

“Thank you from all of the staff for your wonderful presentation. Your willingness and enthusiasm to work with our students is so much appreciated. Michael and drug dog ‘Kilo’ from the Gang Task Force added an additional element. It was fascinating for us all to watch Kilo in action!”

The Juvenile Hall Open House (Probation)

All of the hard work put into this event provided a “priceless opportunity” for an 8th grade history teacher and her daughter who toured the facility.

“I was impressed with all of the information and the personnel. They were so strict on the tour and yet so informative and committed to rehabilitate the detainees. Thanks to Monica Everett for making me aware of this opportunity. I saw a great turnout and I thought the simulation exercise was invaluable!”

LeAnne Lovett-Floom (HHSA, Emergency Medical Services)

This Quality Assurance Specialist is fulfilling her job title, according to a manager at Kaiser Permanente.

Concerning the H1N1 pandemic, this satisfied customer wrote, “I deeply appreciate your wonderful support during the recent flu crisis. Your being there for us helped more than you’ll ever know.”

Armando Gatdula and Eddie Reigo (DGS)

These gentlemen were thanked by a representative of the Superior Court for their great internal customer service.

“I want to tell you how responsive and competent both Armando and Eddie are when responding to service calls. They are both thorough and pleasant whenever we need repairs. Kudos to them!”

Penelope Matthews (APCD)

This employee is lauded for being “so helpful and a great resource.”

“You exceeded my expectations when you tried to call a number of people and they were not picking up. Instead of letting me go to voice mail after the third try, you said ‘let me walk over there and see if I can find someone and I’ll call you back.”

Sisamay Sam (HHSA, North Central Family Resource Center)

Her customers appreciate the way she “goes way beyond the call of duty to be helpful. She was always reassuring about anything that was confusing or caused us any anxiety.”

Roy Joseph (AWM)

According to a satisfied customer, Roy “has followed through with accurate information and solutions.”

“Roy has taken the additional time to talk to us about some of the persistent insect problems we have had on our property. He provided needed information about insect damage and how to handle it. We really appreciate the efforts of your staff.”