Alba Marquez (HHSA, Child Welfare Services)

Alba Marquez (HHSA, Child Welfare Services) is a "caring, sincere and good listener."

"I just wanted to let you know about our experience with Alba.  I found her to be caring, sincere and a good listener.  When I walked away from our interview, I really felt I was listened to and that I had been given really good, in fact excellent, customer service by both her and the original worker I called.  When Alba was meeting with my daughter and her boyfriend, the boyfriend got lippy and tried to give Alba a rough time.  Alba handled the situation very well and was appropriately tough with him when necessary.  She did a great job and I just wanted you to know.  I was a supervisor myself for many years and  I just wanted to let you know that I received excellent customer service from your workers."