Sabrina Holden, Board Assistant
/From a customer satisfaction survey regarding Board Assistant Sabrina Holden in the Clerk of the Board of Supervisors department:
“Very personable. Great with my toddler! Made the process easier!”
We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Nicolette Ambriz, Protective Services Worker
/From a customer satisfaction survey regarding Protective Services Worker Nicolette Ambriz:
“Nicolette Ambriz has done an amazing job collaborating care with our mutual client. She is lovely to work with, prompt in her communication, and her care for her clients is apparent. Thank you, Nicolette, for all the hard work!!”
Stephen Ware, Fire Prevention Specialist
/From an email regarding Fire Prevention Specialist Stephen Ware:
“I would like to commend County Fire employee, Stephen, who installed my pool alarm in Jamul this morning. Stephen was very knowledgeable, friendly, and informative on other programs the County is offering to keep our home fire safe. Stephen is a wonderful representation of San Diego County Fire and deserves to be recognized for his excellent customer service and pride for the communities he serves.”
Gisela Licea, Child Support Officer
/From a customer email regarding Child Support Officer Gisela Licea:
“Don’t lose that human side of yours that shares the good towards us dads who are trying their best to provide for their kids. Positive words go a long way. Gracias.”
Juan Juarez, Protective Services Worker
/From a customer satisfaction survey regarding Juan Juarez, a protective services worker with Child Welfare Services:
“Juan Juarez is always there when we need him he gets back to us quickly. He listens to us a care about what we think is best for our family.”
LaVeannia “Michelle” Johnson, Child Support Officer
/From a customer satisfaction survey regarding Child Support Officer LaVeannia “Michelle” Johnson:
“Michelle was very nice, courteous and helpful. She sent me what she said she would right away.”
Greg Pizarro, Deputy Medical Examiner
/From a customer satisfaction survey regarding Deputy Medical Examiner Greg Pizarro:
“Dr. Pizarro is very sweet, caring, and knowledgeable. I really appreciated him.”
County Fire Station 44 in Pine Valley
/Fire Station 44 crews were dispatched to Pine Valley on Dec. 11 for a call about a man who was unresponsive. Arriving firefighter paramedics began immediate CPR and life saving measures. The patient had to be revived three times as he was driven to the hospital. The former law enforcement officer, who is now in recovery, stopped by the fire station to bring a token of appreciation. Photos of the special moment were posted to Instagram. Here’s what one commenter said:
“Thank You all for Saving my Dad!! You all are true HERO’s that deserve recognition 👊🏼”
Scotty Lewis, Road Crew Supervisor
/From a customer satisfaction survey regarding Road Crew Supervisor Scotty Lewis:
“Scotty Lewis was excellent in answering me back as to when our road was going to be paved. Now I feel like Mater from the movie ‘Cars’ when I drive on it! 😊 Thank you all very much!”
Tuyen Ly, Protective Services Worker
/From a customer satisfaction survey regarding Protective Services Worker Tuyen Ly:
“Tuyen Ly was very pleasant, personable and answered my questions. She gave me resources I needed to hear about, such as affordable housing and SNAP benefits.”
Sidra Marshall, Board Assistant
/From a customer satisfaction survey regarding Board Assistant Sidra Marshall in the Clerk of the Board of Supervisors department:
“Everything was wonderful! Great representation of County culture and HEART.”
Pauline Pesayco, Admin Analyst III
/From a customer satisfaction survey regarding Pauline Pesayco, an admin analyst with HHSA’s Maternal, Child and Family Health Services:
“Pauline Pesayco has been invaluable to my program. She is knowledgeable, thorough, prepared, organized, and respectful of programmatic needs.”
Sarah Sweeney, Natalia Hentschel and CCO Team
/From an email from the Department of General Services:
“Sarah Sweeney, Natalia Hentschel and CCO Team,
DSG, specifically Real Estate Services and Facilities Operations, want to recognize your team for coming alongside us to assist with the Cedar Kettner garage access change communications project. You leaned in on this quick turnaround request with an in-depth communications plan for a high-profile property. Additionally, you shared your resources and technical expertise that made early communication possible, thoughtful, clear and effective. Kudos!”
Department of Environmental Health and Quality
/From a customer satisfaction survey regarding the Department of Environmental Health and Quality:
“Best run department at the County! Everyone is always so helpful, knowledgeable and goes the extra mile to provide exceptional service!”
Philip Samaniego, Library Technician
/From a customer satisfaction survey regarding Library Technician Philip Samaniego:
“I want to leave praise for librarian Phillip from your Casa de Oro library. I am in my 70s and am faced with having to learn to read books on my computer. I have tried to learn how to do that online but it just doesn't take. This week I was at my local library and decided to see if Phillip could help me learn how it all works. He was so kind and patient while he showed me the ins and outs of reading on a Kindle. I am so appreciative!! He does a terrific job!”
Dignora Torres and James Wyatt, DEHQ
/From a customer satisfaction survey regarding Supervising Environmental Health Specialist Dignora Environmental Health Specialist Torres and James Wyatt:
“Miss Dignora Torres and Mr. James Wyatt, were very attentive and respectful when explaining how to apply to get the permit and be able to sell food to the public.”
Alex Duarte, HHSA Information Technology Analyst
/From a customer satisfaction survey regarding HHSA Information Technology Analyst Alex Duarte
“Alex is always very kind and extremely helpful with guiding me through any IT processes and finding solutions--greatly appreciate her support.”
Jay Maniego, HHSA Information Technology Analyst
/From a customer satisfaction survey regarding HHSA Information Technology Analyst Jay Maniego:
“Jay Maniego was so kind and friendly, and handled my request professionally and quickly. I was expecting it to take a week or two, but it took him less than a day. THANK YOU, JAY!”
Ellyn Law, Recycling Specialist
/From a customer satisfaction survey regarding Recycling Specialist Ellyn Law:
“Ms. Ellyn Law was extremely helpful regarding the Recycling mandate for the unincorporated San Diego County areas. She easily explain the background and provided options that were available. Her superb customer service is rare these days and was very much appreciated.”
Muriel Galsim, Environmental Health Specialist
/From a customer satisfaction survey regarding Muriel Galsim, an environmental health specialist with the Department of Environmental Health and Quality:
“Muriel Galsim always treats me with respect and professionalism, I enjoyed working with her in my projects.”