We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer satisfaction survey regarding Information Technology Analyst Estefania Allen-Perez:
“BHS requests are done promptly. Quick actions to all request. Quick response to all email questions and requests.”
From a customer satisfaction survey regarding Land Use and Environmental Planner Kevin Johnston:
“I have interacted with Kevin Johnston over the past couple years on a zoning issue and his responsiveness has consistently surpassed expectations. He's quick to respond to emails or phone calls with factual, accurate and complete answers… He is an excellent representative of your organization.”
From a customer satisfaction survey regarding the Department of Animal Services:
“Thank you to the Bonita County Animal Shelter! The staff were very nice and we have been loving our new kittens!”
From a customer satisfaction survey regarding Health and Human Services Agency’s Office of Vital Records and Statistics:
“The staff cares, period. You can train people to do a multitude of tasks but you cannot train them to care. It has to be in them… I'm grateful for the help I receive, which in turn helps families.”
From a customer satisfaction survey regarding Borrego Springs Library:
“Our library is BEAUTIFUL and the people there are amazing. They are always happy, smiling and willing to lend a hand. I feel so fortunate to have them and our library here. THANK YOU!!!!”
From a message regarding Aging & Independence Services, who contracts with Jewish Family Service and Interfaith Community Services to provide home safety modification and repairs that include minor home improvements that prepare older adults to shelter-in-place during emergencies:
“We installed a window AC unit last week just before the heat hit our region. The caregiver texted me to say we probably saved her mothers life this weekend. The unit was installed in the living room where client lived/slept on the couch for four nights. Daughter said the it was over a 100 degrees in the rest of the house…”
From an email regarding the Live Well San Diego 5K:
"I wanted to thank you for being so inclusive with this race. It was the first time I saw categories for people who do not fit the cisgender categories for a race and it was amazing. As a nonbinary runner I felt so seen and empowered and I am so unbelievably grateful for this race. Being able to race as who I am made my entire month. This was a great event for people of all socioeconomic backgrounds, body types, races, genders and ethnicities to come together as a community."
From a customer satisfaction survey regarding HHSA Information Technology Analyst Tess Bugay:
“Tess is always attentive to our requests and responds quickly! I really appreciate all of her assistance! 🙂”
From a Jay’s Program participant working for Child Welfare Services:
“I am learning many skills in this job, and I am learning more about myself,” said Pilar Healy.
From a customer satisfaction survey regarding Parks and Recreation Program Coordinator Charles Gailband and Senior Park Ranger Christian Gonzalez:
“We attended the Hawktober event at Sycamore Canyon/Goodman Ranch and we all loved it! Ranger Gonzalez and Charles Gailband were fabulous speakers and really made all the raptor information so fascinating and understandable. And of course, the beautiful raptors were amazing. We were thrilled to see them up close. Thank you so much!!!”
From a customer satisfaction survey regarding Environmental Health Specialist Scott Rosecrans:
“I had the pleasure of being helped by Scott Rosecrans. He was extremely helpful, knowledgeable and polite. You’ve got an A+ employee in Scott Rosecrans!”
From a customer satisfaction survey regarding Protective Services Worker Theresa Key:
“Theresa Key has been a wonderful social worker for our soon to be adopted son. She exemplifies the county's HEART initiative. She truly has been a blessing to work with and I hope my wife and I will have the pleasure of working with her in the future.”
From a customer satisfaction survey regarding Public Health nurse practitioner Donna Redondo:
“Donna Redondo needs a cape! She is the most intuitive, caring and knowledgeable nurse practitioner I have ever met.”
From a Google review regarding the Clerk of the Board of Supervisors:
“I applied for my passport here and the staff is so lovely. Liz is the agent who helped me with my photo and my application. She was so incredibly friendly and made sure that all of my questions were answered. Liz was also very informative and let me know what the next steps were, how to track my application progress, etc.…. Traveling is exciting and the process of getting ready can be overwhelming, but they truly alleviated a lot of the stress I initially felt. Thank you for a smooth experience.”
From a five-star review on Yelp regarding the Assessor/Recorder/County Clerk Office at the County Administration Center:
"Quick and professional! I had to get my daughter's birth certificate and just walked in, filled out the application, waited for about 15 minutes for my number, got the paper and walked out right away! Parking is free to 3 hours at the visitor parking. Staff are extremely professional and informative. I haven't had this easy experience at a public office in a long time."
From a H.E.A.R.T. survey regarding Fleet Team Leader Julian Van Syoc:
“Julian Van Syoc demonstrated excellent customer service by answering all my questions with expertise, helpfulness, respect, patience, and courtesy!”
From a customer satisfaction survey regarding Human Services Specialist Isabel Casas:
"Isabel is one of the best workers I have dealt with. She treated me with honor and helped me with what I needed. She was direct, clear and informative. I can tell she really knows her stuff.”
From a customer satisfaction survey regarding Human Services Specialist Maria Pacheco:
”She was most informative, helpful and professional. Very patient and attentive a real asset to this Center”
From a customer service survey regarding the Department of Child Support at the South Region Live Well Center:
“The best staff yet! Impeccable service. I actually want to go again to just say ‘hi.’”
From a HEART customer service survey regarding a visit to Public Health Services:
“It was a smooth, easy experience.”
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