Maria Pacheco, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Maria Pacheco:
”She was most informative, helpful and professional. Very patient and attentive a real asset to this Center”
We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Child Support at the South Region Live Well Center
/From a customer service survey regarding the Department of Child Support at the South Region Live Well Center:
“The best staff yet! Impeccable service. I actually want to go again to just say ‘hi.’”
Public Health Services
/From a HEART customer service survey regarding a visit to Public Health Services:
“It was a smooth, easy experience.”
Martha Magos-Brewer, Staff Nurse
/From a H.E.A.R.T. survey regarding Public Health Staff Nurse Martha Magos-Brewer:
“Excellent person. Respectful and cordial.”
Barbara Lewer, Property Assessment Specialist
/From a customer service card regarding Property Assessment Specialist Barbara Lewer:
“Barbara was extremely helpful. She greeted us with a smile and was very knowledgeable. She was awesome.”
Alexandria Perez-Dallaris, Assessment Clerk
/From a customer service card regarding Assessment Clerk Alexandria Perez-Dallaris:
“Alexandria was extremely educational & professional & provided excellent customer service. Thank you very much for your assistance and help!!!”
Rosa Incontro, Child Support Officer
/From a customer service survey regarding Child Support Officer Rosa Incontro:
“Very nice, efficient, helpful, great listener and very supportive. Patience, excellent customer service. Thank you so much for having Rosa working for you, many blessings to you all.”
Public Health Services
/From a H.E.A.R.T. customer service survey regarding Public Health Services:
“I'm impressed with the people working here.”
Julie San Juan, Recordable Documents Specialist II
/From a customer service survey regarding Recordable Documents Specialist Julie San Juan:
“Everything was AMAZING! We received incredible service that made our day even more special. We'll remember this day forever! My partner and I are so thankful for the amazing service we received.”
Gloria Gil, Recordable Documents Specialist I
/From a customer service card regarding Recordable Documents Specialist Gloria Gil:
“Gloria provided outstanding service with honor and integrity. You should be proud to have such an extraordinarily honest civic servant in your institution.”
Nicole Romano, Program Specialist
/From a customer experience survey regarding Child Welfare Services Program Specialist Nicole Romano:
“Nicole Romano is great to work with! She always follows up and responds to my calls and emails in a timely manner. She's an asset to the team!”
Christian De Gala, Revenue and Recovery Officer
/From a HEART customer service survey regarding Revenue and Recovery Officer Christian De Gala:
“Christian De Gala responded most expeditiously and courteously to my email. I was very surprised at how easy and quickly my request was taken care of.”
Laura Estrada, Office Support Specialist at Palomar Airport
/From an email regarding Palomar Airport Office Support Specialist Laura Estrada:
"I wanted to take a quick moment to thank Laura and your collective team for how I was taken care of yesterday at the badging office. Laura was immensely helpful and most expeditious. She took great care of me, and I suspect that her general standard of performance is quite high. I wish everything worked this well."
Omar Avila, Senior Protective Services Worker
/From a customer experience survey regarding Protective Services Worker Omar Avila:
“Omar is an example of great internal customer service. Even though he was in an all day training, he followed up during a class break...”
Hector De La Vega, Recordable Documents Specialist
/From a customer service survey regarding Recordable Documents Specialist Hector De La Vega:
“Hector De La Vega was extremely helpful & patient with my questions for filing a power of attorney, quitclaim deed & FBA publication. Thank you Hector!”
Martha Magos-Brewer, Staff Nurse
/From a HEART customer service survey regarding Public Health nurse Martha Magos-Brewer:
“Wonderful lady, very helpful.”
Brandi Contreras, Recordable Documents Specialist
/From a customer service card regarding Recordable Documents Specialist Brandi Contreras:
“Very impressed with very good quality of service. Brandi helped me and was very professional.”
Hector Delavega, Recordable Documents Specialist II
/From a customer service card regarding Recordable Documents Specialist Hector Delavega:
“Hector Delavega was extremely helpful & patient with my questions for filing a power of attorney, quitclaim deed & FBA publication. Thank you Hector!”
Crisel Ulep, Child Support Officer
/From a customer service survey regarding Child Support Officer Crisel Ulep:
“Awesome Zoom visit ... she’s professional and I feel so comfortable talking to her.”
Brenda Heflin, Protective Services Worker
/From a customer experience survey regarding Protective Services Worker Brenda Heflin:
“Ms. Brenda Heflin spent an enormous amount of time and was very helpful. I really appreciated this. “