We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer experience survey regarding Senior Protective Services Worker Monica Prokesch,
“Monica Prokesch is really nice and she helped me a lot. She is really kind and polite and really helpful.”
From a customer experience survey regarding Protective Services Worker Jason Anthony:
“My case worker Jason Anthony is very knowledgeable and thorough in getting our family back on track. He is respectful and responsive to all our needs and issues. Your department is truly blessed to have an individual like Jason.“
From a fellow County employee regarding Senior Public Health Nurse Tim McWilliams:
“Thank you for supporting the Nurse Help Line during this time. You volunteered to work evening shifts and on weekends to help provide coverage without hesitation. Thank you!”
From a fellow County employee regarding Office Assistants Cinthya Orozco Lopez and Melina Puga:
“You both are the first faces our clients in the STD clinic (Rosecrans) see. Thank you for having a positive attitude and providing excellent customer service to internal and external stakeholders. You keep our clerical area running smoothly and help add to our patients positive experience. You both are a ray of sunshine, your hard work and dedication is greatly appreciated!”
From a customer experience survey regarding Protective Services Worker Monecar Badilla:
“Monecar Badilla was very attentive and polite! More staff like her!”
From a customer experience survey regarding Emergency Medical Services Director Kristi Koenig:
“Dr. Kristi Koenig's leadership through the Health Service Capacity Task Force has been a phenomenal support to our hospitals and community partners.”
From a customer experience survey regarding Health Information Management Technician Michael Alaysa:
“Helpful and friendly. What more could I want?”
From a HEART Customer Survey regarding South Region Public Health Office Assistant Yolanda Cota:
“These workers are simply the BEST! Yolanda is a wonderful person.”
From a customer satisfaction survey regarding Central Region-Southeast Family Resource Center Office Assistant Teresita Sacolles:
“My service was very amazing I love/appreciate everything you guys do for the community. She helped me with all my needs and made my day a little brighter so thank you!!!”
From a customer experience survey regarding Protective Services Worker Tuyen Ly:
“Tuyen is very professional, she always seem to have the children and foster care parents best interest in mind. I enjoy working with her and San Diego County in general.”
From a phone call regarding Public Health Nurse Hannah Khazaeli at North Inland Public Health Center:
“Thank you to all of you, you are wonderful nurses. I am a citizen of San Diego and want you to know how much you are all appreciated for all you are doing to keep our citizens and families safe. Sending virtual hugs to all of you.”
From a customer experience survey regarding Child Welfare Services Program Specialist Peggy Ruefer:
“I can't remember any time I have received such good customer service as what I received from Peggy Ruefer. She was awesome.”
From a customer experience survey regarding Protective Services Worker Michelle Parks:
“My social worker Michelle Parks is AMAZING! I'm CPS-involved so it's been a tough process overall, but she has really helped with her honesty and compassion, as well as her genuine concern for my child's well-being, as I am! Thank you!”
From a customer service card regarding Clerk of the Board of Supervisors Assistant Jesus Flores:
"One of the best services I've ever had. Wish all agencies were like this one."
From a customer experience survey regarding Human Services Specialist Sadie Mackell:
“Sadie was knowledgeable, quick to respond, and diligent in working to get our problem solved. Sadie always called when she said she was going to call with an update and made sure we knew she was making our case a priority. We are grateful for the work she did!”
From a customer experience survey regarding Child Support Officer Cindy Godinez:
“She explained a lot I was in the dark about.”
From a customer experience survey regarding Child Support Office Ma Felisa Ople:
“Ms. Ople was brilliant! Very professional, very knowledgeable and very patient at explaining this process to me. Very efficient in processing all paperwork and sending it out to me. Thank you!”
From a customer service survey regarding Child Support Officer Maria Cecelia-Rivera:
“AMAZINGLY kind and thorough with keeping me updated and letting me know the different ways to contact DCSS. I’m a huge fan of how nice she is.”
From a customer experience survey regarding Protective Services Worker Mary Grady:
“We are very grateful with Mary Grady who is very knowledgeable, responsive in timely manner, positive in all that she does.”
From a customer experience survey regarding Protective Services Worker Jorge Ballesteros:
“I just wanted to provide feedback on my interactions with Jorge Ballesteros. This isn't the first time that I have gone through the ICPC process with Jorge, but for each time, he has provide top quality support to me in all aspects of the process. In addition, the entire team is such a great asset to COSD HHSA.”
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