Mayela Alatorre, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Mayela Alatorre:
"Mayela Alatorre did an excellent job and I loved her attitude. She couldn’t have done anything better."
We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Lisa Lawrence, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Lisa Lawrence:
“Lisa was the best I’ve seen here ever. She is amazing. Great job, the best.”
Rogelio Sanchez, Child Support Services
/From a parent regarding Rogelio Sanchez with Child Support Services:
“Rogelio was very helpful and friendly. He was able to assist me with my concerns and any questions I had in a timely manner. I was very surprised how fast he was able to get back to me.”
Maricruz Ramirez, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Maricruz Ramirez:
“She was the best! She helped me tremendously, and went above and beyond the best customer service I could ever expect.”
Jessamyn Miller, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Jessamyn Miller:
“She was so kind and non-judgmental and answered all my questions. I asked her if she knew any training programs where they pay and she started printing out different resources from the computer. I really liked that she took her time and she looked for those places with pleasure.”
Deree Garcia, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Deree Garcia:
“The worker was very friendly and efficient. She answered all my questions and directed me towards other resources to answer further questions.”
Daniel Cuevas, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Daniel Cuevas:
“He was very helpful, efficient courteous. More people like him are needed Thanks!”
HHSA Vital Records
/From a customer satisfaction survey regarding HHSA Vital Records:
“I received an unprecedented quick response from a government employee during a time, which would have excused almost anyone. This person has forced me to rethink the general public perception of the government employees.”
Nick Yanischeff, IT Analyst
/From a customer satisfaction survey regarding IT Analyst Nick Yanischeff:
“Nick was helpful, polite, pleasant and knowledgeable. He was quick to respond to this request and also had suggestions and guidance for us to help speed up the process and avoid problems in the future. Nick's actions exemplify great customer service!”
Veronica Barrios, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Veronica Barrios:
“I love her. Veronica did everything well, answered all my question in a respectful way. She was just great! Wonderful personality.”
Iris Trammel, Human Services Specialist
/From a customer service survey regarding Human Services Specialist Iris Trammel:
“She is truly a professional and I’m very happy with her.”
Andrew Qaradaghi , Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Andrew Qaradaghi:
“He was a real gentleman! The attention he provided was respectful, courteous friendly and empathetic.”
Janine Nelson, Human Services Specialist
/From a customer service survey regarding Human Services Specialist Janine Nelson:
“Fast, easy and so helpful. Gave all information needed. Didn’t have any questions at the end.”
Christina Topacio, Senior Treasurer-Tax Collector Specialist
/From an online customer service survey regarding Senior Treasurer-Tax Collector Specialist Christina Topacio:
“I appreciate Christina's excellent support over the phone while working with E-Check!”
Jason Liu, IT Principal
/From a customer satisfaction survey regarding IT Principal Jason Liu:
“Jason went out of his way to be helpful. He was patient and I appreciate the time he took to assist me. “
Raul Soriano, Supervising Human Services Specialist
/From a customer satisfaction survey regarding Supervising Human Services Specialist Raul Soriano:
“I had extraordinary customer service/help from Raul. I was extremely distressed discussing my case and asked to speak with a supervisor. Raul came to help me in a very courteous and professional manner. He is awesome!”
Teresita Sacolles, Office Assistant
/From a customer satisfaction survey regarding Central Region- Southeast Family Resource Center Office Assistant Teresita Sacolles:
“Social worker was amazing, very attentive with my needs and discussed everything I need to know. Everything was great!!”
Ann Kalentermidis Champion, Child Support Officer
/From a customer service survey regarding Child Support Officer Ann Kalentermidis Champion:
"Informative, courteous, explained process so it could be easily understood."
Kristine Cluck, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Kristine Cluck:
“Everything from beginning to end was great with Ms. Cluck. Kind, sweet and explained everything very well. She was very helpful.”
Annette Anderson, Sr. Treasurer-Tax Collector Specialist
/From a customer service card regarding Senior Treasurer-Tax Collector Specialist Annette Anderson:
"Annette Anderson gave me very good service."