Rachel Darby, Health Information Management Technician
/From a customer experience survey regarding Health Information Management Technician Rachel Darby:
“Rachel Darby is a good lady. She helped me and was very helpful and smart.”
We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Crisel Ulep, Child Support Officer
/From a customer service survey regarding Child Support Officer Crisel Ulep:
“My experience was all great. Crisel was extremely helpful and knowledgeable. I was in and out in a very timely manner. Very impressed.”
Rachel Darby, Health Information Management Technician
/From a customer experience survey regarding Health Information Management Technician Rachel Darby:
“Super fast answer to my question and the documents I needed were emailed to me by the time I got off the phone. She was awesome.”
Manuel Villarreal, Human Services Specialist
/From a customer service satisfaction survey regarding Human Services Specialist Manuel Villarreal:
"Manuel Villarreal served us with courtesy and went out of his way to help us. Thank you all for your prompt attention. I think the service was excellent."
Aldridge Acueza, Human Services Specialist
/From customer satisfaction survey regarding Human Services Specialist Aldridge Acueza:
"Exceptional! This young man was extremely polite was able to assist me individually. I have a disability and cannot see well. Thank you for assisting me as if I were family.”
Rachel Darby, Health Information Management Technician
/From customer experience survey Health Information Management Technician Rachel Darby:
"My experience far surpassed my expectations. I can't thank the health information manager enough. Terrific. Perfect. The absolute best. I couldn't have asked for anything more than the pinpoint accuracy of the help I received."
Sandra Cesena, Health Information Management Technician
/From customer experience survey about Health Information Management Technician Sandra Cesena:
"Sandy is very professional and personable. She is a wonderful employee!"
Leslie Henderson, Child Support Officer
/From a customer service survey regarding Child Support Officer Leslie Henderson:
“Very knowledgeable and understanding of my case with great customer service.”
Joanna Anaya Cortes, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Joanna Anaya Cortes:
“Very informative, knowledgeable, personable. Joanna possess all of the qualities; she is an asset to your office.”
Steven Sellers, Child Support Officer
/From a customer service survey regarding Child Support Officer Steven Sellers:
“Steven was absolutely amazing and able to answer every question I had and concerns. Thanks for having such amazing customer service.”
Carly Ray Sr Protective Services Worker
/From a customer service survey regarding Sr Protective Services Worker Carly Ray:
“I wanted to let you know how impressed I am with Carly. I recently had her on three difficult cases at J/D and she did amazing on all of them."
James Tagert, Treasurer-Tax Collector Specialist
/From a customer service survey card regarding Treasurer-Tax Collector Specialist James Tagert:
"Came in to pay off auction and needed more help. James was so much help. Great and friendly."
Andrea Ruiz Human Services Specialist
/From a customer service survey regarding Human Services Specialist Andrea Ruiz:
"Explained all of the paperwork very well and also very friendly and thoughtful."
Alex Zazuetam, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Alex Zazueta:
“Listened and helped with the needed documentation. My best experience so far with HHSA.”
Carolina Hoffman, Paralegal I
/From a parent regarding Department of Child Support Services paralegal Carolina Hoffman:
“I was very pleased with all of her help and she is very knowledgeable about these types of cases. She helped me a lot. Thanks.”
Maria Whitehorse, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Maria Whitehorse:
"Maria always patient with me and makes me feel at ease and not nervous."
Maria Gines, Board Assistant
/From a customer service card regarding Board Assistant Maria Gines:
"One of the best visits I had to a County facility. Customer service was amazing."
Patricia Torres-Tang, Child Support Officer
/From a customer service survey regarding Child Support Officer Patricia Torres-Tang:
“I needed information about a pending payment. Ms. Torres explained to me the details of the situation. She has always been very professional and courteous.”
Alex Zazueta, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Alex Zazueta:
“Very professional, friendly, listened to me and suggested other services to look into as well.”
Patricia Arana, Child Support Officer
/From a call to her supervisor regarding Child Support Officer Patricia Arana:
“Want to recognize how great Patricia was and that she provided good customer service. I know how it can be working in the customer service field and wanted someone to know Patricia was very helpful, easy and pleasant to work with, patient and understanding. I would like to make sure you know how appreciative I am of the customer service she provided.”