Kimberly Corkran, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Kimberly Corkran:
“Kimberly was amazing! Professional, funny and helpful. I’d like to have her again when I come back.”
We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Jay Maniego, IT Analyst
/From a customer satisfaction survey regarding IT Analyst Jay Maniego:
“Jay is always helpful and goes the extra mile to make sure all requests are completed on time. Jay demonstrates his helpfulness, his expertise, his attentiveness, respect and timeliness at all times.”
Carlina Gutierrez, Child Support Officer
/From a customer satisfaction survey regarding Child Support Officer Carlina Gutierrez:
“Carlina was AMAZING!!!! She was so fast in her e-mail responses, she was kind, informative and available!”
Oscar Picazo, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Oscar Picazo:
“Proper information, respectful, timely manner, did not discriminate, listened.”
Sergio Jug, Health Information Management Tech
/From a customer experience survey regarding Health Information Management Tech Sergio Jug:
“Sergio has a wonderful attitude and his customer service was extraordinary. Thank you.”
Central Region Public Health Center
/From a HEART customer survey regarding the team at the Central Region Public Health Center:
“I always receive excellent care at this facility. I appreciate the work they do. Everyone who has helped me here has been wonderful."
Liza Baua Rouch, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Liza Baua Rouch:
"She was very helpful, excellent communicator, friendly and answered all my questions in a clear concise and articulate manner. Highest rating. Service was excellent."
Ron Kratochvil, Child Support Officer
/From a customer satisfaction survey regarding Child Support Officer Ron Kratochvil:
“Ron was very helpful. He let me know how and whom to contact. He was genuine and very caring. It was a pleasure finding out he’ll be my case manager.”
Brittany Fletcher, Child Support Officer
/From a customer satisfaction survey regarding Child Support Officer Brittany Fletcher:
“Brittany was wonderful. She went above and beyond to answer my questions. She thoroughly broke down things, and walked me through what I needed to take care. She was patient and took the time to do research on my case. I couldn’t have had a better experience! Brittany was the best.”
Christopher Eugene, Health Services Specialist
/From a customer satisfaction survey regarding Health Services Specialist Christopher Eugene:
"Chris was very polite and treated me like he would want to be treated. Thank you for understanding Chris!"
Michael Dobbins, Child Support Officer
/From a customer satisfaction survey regarding Child Support Officer Michael Dobbins:
“Michael was very courteous and got to work on my issue right away. He answered all my questions with no hesitation. He is a great asset to DCSS.”
Jesus Flores, Board Assistant
/From a customer experience survey regarding Board Assistant Jesus Flores:
"Best experience with a government office in my life. You all need to train the DMV on how to do things right."
Christopher Eugene, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Christopher Eugene:
"Chris was very polite and treated me like he would want to be treated. Thank you for understanding Chris!"
Wendy Duron, Health Information Management Tech
/From a customer experience survey regarding Health Information Management Tech Wendy Duron:
“Wendy was extremely patient, helpful and kind! Thank you for your extraordinary service!”
Grace Caro, Board Assistant
/From a customer experience survey regarding Board Assistant Grace Caro with the Clerk of the Board of Supervisors:
"Exceptional experience. Unparalleled by any other government office."
Wendy Duron, Health Info Management Tech
/From a customer satisfaction survey regarding Health Info Management Tech Wendy Duron:
"Wendy went above and beyond to assist me with all my questions. Hands down, one of the most pleasant employees I have come in contact with working at Vital Records department."
Melanie Soriano, Human Services Specialist
/From a customer satisfaction survey regarding Human Services Specialist Melanie Soriano:
"Melanie is so knowledgeable in her job she provided warm accommodation and customer service to me. Always asking how she could help me. She was sensitive to my needs. I like how she explained things to me in the simplest way possible. She has exemplary customer relations."
Anita Hill, Senior Treasurer-Tax Collector Specialist
/From a customer service feedback card regarding Anita Hill:
"I’m a new homeowner and needed someone to be patient and explain clearly to me. Lucky me. Anita is great. Excellent customer service!"
Yarely Penaloza, Child Support Officer
/From a customer service survey regarding Yarely Penaloza:
“I did not have an appointment. I was seen within 5 minutes and the Case Manager answered my questions promptly. My visit exceeded my expectations. I am extremely pleased that child support arrears from over 45 years ago will be paid to me on a monthly basis. Thank you very much.”
Duy Tran, Child Support Officer
/From a customer service survey regarding Child Support Officer Duy Tran:
“He is seriously an angel. Best worker/employee I have ever dealt with.”