We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer satisfaction survey regarding Human Services Specialist Sol Negado:
“Sol was attentive, explained everything clearly and patiently. She was very nice and knows her job completely. Thank you for having an employee like her.”
From a customer service card regarding Treasurer-Tax Collector Specialist Sebastian Qaradaghi:
"I had questions and Sebastian made it so easy for me. He was very helpful and friendly. Great service! Excellent staff! Keep it up! Thank you."
From a customer satisfaction survey (HEART) regarding Nick Yanischeff, an information technology analyst with HHSA:
"Nick is an excellent team player. He has provided team coverage and responded timely to customers' requests. He also handled escalation items and exhibited professionalism in dealing with challenging situations. Kudos to a job well-done!"
From customer experience survey regarding Michael Alaysa:
“Mr. Michael Alaysa was excellent! He was courteous, listened to what I needed and followed up with me several times until I had everything I needed. Again, was so thankful for his assistance.”
From a customer service card regarding Treasurer-Tax Collector Specialist Laura Sandoval:
"Laura was awesome at walking me through the tax and transfer process. Keep up the good work."
From a customer satisfaction survey regarding Human Services Specialist Yael Ruelas:
“Yael treated me well and you can tell she loves her job.”
From a customer satisfaction survey regarding Human Services Specialist Dara Arikian:
“Dara was very friendly and professional. She answered all of my questions and helped me with all of my paperwork. Dara did an amazing job."
From a customer service survey regarding the Department of Environmental Health:
“I can honestly say that every time I come to this office, I am helped with great enthusiasm, respect and professionalism. Thank you.”
From a customer service survey regarding Supervising Human Services Specialist Peggy Garcia at the Metro Family Resource Center:
“She was full of heart, caring and expedient to help me quickly. She was great and polite. She was perfect. Very professional and smart. The best worker ever!"
From a customer via feedback card regarding Treasurer-Tax Collector Specialist Jessica Demirdjian:
"Make your employees take personality lessons from Jessica. She was amazing!"
From a customer survey regarding Andrea Williams:
“Andrea was really pleasant to talk to, she helped me with all the questions that I had and was really nice and respectful.”
From a customer via telephone regarding Barbara Gomez:
"I just really appreciate speaking with Barbara Gomez this morning. She was willing to listen to my concerns and questions. I just really truly appreciate it. Thank you."
From a customer service feedback card regarding the Assessor/Recorder/County Clerk’s San Marcos office:
“Brilliant. Ten Gold Stars for customer service.”
From a customer satisfaction survey regarding Teresita Sacolles, an office assistant at HHSA’s South Region Live Well Center at National City:
“Fast and friendly service, very attentive. Provided all information I was requesting and answered all questions in a professional manner.”
From Carmen Barnard Adame over the phone regarding Ali Makki, Human Services Specialist:
“Ali Makki was extremely helpful and made very clear what steps I needed to take with MediCal. Your agents are always courteous and helpful. Thank you very much.”
From Karemi Alvarez via email regarding the Bonita Branch Staff, particularly Rosa Ramirez:
“The reason for my email is to say thank you for the wonderful educational and enriching opportunities that this county library offers in Bonita...All staff members do a great job with the children, but Ms. Rosa brings into her bilingual story time on Thursdays and to the preschool play she leads on Saturday mornings such energy, enthusiasm, passion for teaching children and engaging the parents as well.”
From a customer survey (HEART) regarding Joel Ramirez-Negrete:
"Very helpful, respectful. Ensured all information was accurate. Just a great person."
From a customer experience survey regarding Daisy Celestino:
"Daisy did a great job of quickly resolving my problems/concerns and letting me know what steps to take next."
From a social media comment regarding storytime with Imperial Beach Librarian Carmen Ruiz:
“Miss Carmen is absolutely wonderful! We LOVE her energy and enthusiasm. She never fails to make each child feel welcome and included!”
From a customer service feedback card regarding the Assessor/Recorder/County Clerk’s Chula Vista office:
“This was one of the best government experiences we have had. Everyone was helpful and process was relatively fast.”
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