We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer regarding Talq Tera, Human Services Specialist:
"Talq was extremely kind, patient, efficient and effective. He was able to give me answers quickly and it made sense. I really appreciate it. Talq was the best. Thank you."
From a family via Customer Satisfaction Survey regarding the South Region Live Well Center National City and Gemma Custodio, Human Services Specialist:
"Our family would like to recognize Gemma for the wonderful person that she is and the good service that she always provides for her clients. She is very professional and provides excellent information, guidance and services."
From Jim M. via customer experience survey regarding the office of Vital Records and Hilda Lopez:
"Your people were very business-like, professional and friendly. Hilda was very good and quick, very positive."
From customer Eli Humphrey regarding Jenna Poitras:
"Jenna was very helpful today in providing patient knowledgable expertise in her field of work. She provided thorough & concise direction on how I needed to proceed in order to keep moving forward with our project. Thank you!"
From a customer experience survey regarding Rachel Darby:
"Always a positive experience because Rachel and the others make me feel valued and appreciated. Rachel always puts a smile on my face, great personality and thoughtful attitude!"
From a Customer Satisfaction Survey (HEART) regarding a receptionist at HHSA - South Regional Public Health Center:
"Super Nice, Positive and Helpful. Great Service."
From HHSA staff via Customer Satisfaction Survey (HEART) regarding two employees in IT Services:
"Derek Britt and Seng Moua are always 100% helpful and a pleasure to work with!"
From customer Janell S. via a feedback card regarding the Assessor/Recorder/County Clerk:
"This was one of the best experiences I’ve had this year. I’m so grateful for the helpful staff that care."
From a customer via telephone regarding Anakaren Garcia:
"Anakaren Garcia was courteous and polite. She was able to resolve my concerns efficiently. She told me what I needed to provide and what need to be stated. She completed my case. I appreciate your help. Thanks"
From Customer Satisfaction Survey (HEART) regarding Joe Coyne:
"Joe Coyne consistently has been very responsive, accessible, and provided extra effort to support the TB x-ray server at Rosecrans. We appreciate his focus on customer service, support of program staff with his expertise, time spent assisting staff, and guidance, and when needed leveraging agency resources to address/resolve issues. We especially appreciate his support and assistance to remedy the temperature issue in the room that houses our x-ray server."
From a customer experience survey regarding Alan Paul, Records Technician with Health and Human Services' Vital Records office:
"Alan is always professional, courteous, and very helpful. Thank you for your outstanding service, Alan!!!"
From a customer satisfaction survey regarding Aurea Alvarez, Human Services Specialist at the Centre City Family Resource Center:
"Aurea went above and beyond the call of duty, very helpful and kind."
From Karla R. via a customer card regarding Janely Valdivia, a board assistant with the Clerk of the Board:
"Great service, very patient. I have a kid with special needs and she offered crayons. Very kind!"
From Gary Miller via a phone call regarding the Jamacha Road Station staff:
"Jamacha Road Station & Admin Staff, thank you to the team! GREAT WORK! We appreciated the quick response and know you don’t hear it much, but great work! Thanks for coming out so quickly to take care of trimming of trees!"
From Victoria Stover, CEP organizer regarding Jescel Esteban, Environmental Health Specialist:
"Thank You so much for walking me through and helping me with all the permit items for Fallbrook Summer Nights! You're so patient and kind when teaching a new person how to manuever through the process. I look forward to working with you on upcoming Fall/Winter events for Fallbrook!"
From a customer experience survey regarding Tahaiti Tinsley, Public Health Services, Vital Records:
"The representative was professional and timely in her response. Tahaiti was very knowledgeable of the information I need, and sent it to me promptly. Great professionalism and kind demeanor."
From a Customer Satisfaction Survey regarding Audrey Radi, an information technology analyst with Health and Human Services:
"We had a VERY SHORT turn around time to provide backup documentation imposed by the State. Audrey met that timeline. Her assistance was very much appreciated."
From Lindsay Reinhardt regarding Hasti Javid and Amy Paquette, both Environmental Health Specialists III with the Department of Environmental Health:
"Thank you so much for your assistance today. It's one thing to read and try to decipher OSHA and CDC websites and try to make sense of chemicals and safety #s listed and just hope... it's a much better feeling having professionals like yourself to ensure it's safe to be back in my apartment after this unfortunate incident. Many thanks for your patience and the important work that you do."
From an anonymous customer via a customer experience survey regarding the Vital Records office in Public Health Services:
"Most efficient and helpful government office experience in decades. All should be run as well."
From a customer via telephone regarding Melissa Archibold, Human Services Specialist:
"Melissa Archibold was extremely courteous, expedient and took care of the issues quickly. She was straight to the point and resolved my issues very efficiently. She was polite as well. Don’t lose her. Thank you."
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