Joe Coyne - IT Services, HHSA

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From Customer Satisfaction Survey (HEART) regarding Joe Coyne:

"Joe Coyne consistently has been very responsive, accessible, and provided extra effort to support the TB x-ray server at Rosecrans. We appreciate his focus on customer service, support of program staff with his expertise, time spent assisting staff, and guidance, and when needed leveraging agency resources to address/resolve issues.  We especially appreciate his support and assistance to remedy the temperature issue in the room that houses our x-ray server."

Jescel Esteban - Environmental Health Specialist, LUEG

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From Victoria Stover, CEP organizer regarding Jescel Esteban, Environmental Health Specialist:

"Thank You so much for walking me through and helping me with all the permit items for Fallbrook Summer Nights!  You're so patient and kind when teaching a new person how to manuever through the process. I look forward to working with you on upcoming Fall/Winter events for Fallbrook!"

Hasti Javid and Amy Paquette, Department of Environmental Health

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From Lindsay Reinhardt regarding Hasti Javid and Amy Paquette, both Environmental Health Specialists III with the Department of Environmental Health:

"Thank you so much for your assistance today. It's one thing to read and try to decipher OSHA and CDC websites and try to make sense of chemicals and safety #s listed and just hope... it's a much better feeling having professionals like yourself to ensure it's safe to be back in my apartment after this unfortunate incident. Many thanks for your patience and the important work that you do."

Jennifer Rosales - Environmental Health

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From a customer regarding Jennifer Rosales, Environmental Health Specialist:

"Inspector Rosales gave me a lot of pointers which sped up the process a lot. She has been educating me a lot about hazardous waste in my industry, and I have made many changes to keep up and comply with the law. She has been very professional with all the aspects and has answered every call that I made to her. Her advise and knowledge in the field has been invaluable. I can always work with her and she is never hesitant to answer my questions. She is a real professional and she sheds a positive light on your department."

Ava Afshari, Department of Environment Health

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From small business owner Bao Tu regarding Ava Afshari, an Environmental Health Specialist II with the Department of Environmental Health:

"Hello, my name is Bao Tu and last year your team of inspectors helped me with getting certified for permanent makeup. I have been so busy and never had a chance to tell you WHAT A WONDERFUL team you have. They are all pleasant, gracious, respectful, informative, and efficient!!! I am talking about the one that works the East County area. Thank you so much for being in charge of such a wonderful team! It really helps small businesses such as myself to go through a not-so-pleasant process more pleasant."

Local Assistance Center - Alpine Library

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From Bill Sannwald, principal librarian, regarding the Alpine Library during the West Fire in Alpine, and the many departments that came together to make it a Local Assistance Center for residents:

"In July, the Alpine Library recently served as a Local Assistance Center for residents impacted by the West fire in Alpine. A wide range of County departments, government agencies, community organizations, and other resources were made available to individuals who needed aid in starting the recovery process. Putting the LAC together and ensuring everything ran smoothly was no easy feat, and staff members from the Alpine Library along with other nearby branches put in an admirable amount of effort to make resources available as soon as possible. Furthermore, the library staff made sure core library operations were still in place the entire time. The library team, along with all representatives from the larger County organization and its partners, truly demonstrated public service, dedication, and HEART during a very difficult time."