Samantha Yniguez - Access/A2H, HHSA

From a customer via telephone regarding Samantha Yniguez:

"Samantha Yniguez went above and beyond. She helped me so much and she was so sweet. She was amazing. Thank you so much."

Grace David and Robert Ray - Metro, HHSA

From Customer Satisfaction Survey (HEART) regarding Grace David and Robert Ray:

"Grace David and Robert Ray went the extra mile to listen and understand my complex situation and to take direct action to resolve it swiftly- a resolution urgently needed for a health issue. They were patient and professional and humanizing."

Sandy Cesena and Hilda Lopez - Office of Vital Records, HHSA

From a customer experience survey regarding Sandy Cesena and Hilda Lopez, medical records technicians with Health and Human Service Agencys' Office of Vital Records and Statistics:

"Fantastic facilities and friendly, competent and efficient staff. Extremely pleased with the professionalism of Sandy and Hilda!"

Juana Chavez and Anthony Martinez - DEH

From a frequent visitor regarding Juana Chavez and Anthony Martinez, office assistants with the Department of Environmental Health:

"Juana and Anthony are the positive, smiling faces of the plan check department. No matter how busy it is when I go in, they are always happy to assist everyone. Good job to them! You need to hire more like them."

Anita Hill - Treasurer-Tax Collector Specialist

From an online customer service survey regarding Treasurer-Tax Collector Specialist Anita Hill:

"My son's in the Navy, at sea for the last 7 months. Found out his escrow account hadn't paid his tax bills in full. I talked to Anita by phone. She was very helpful and explained how I can pay quickly online, now my son can request a penalty waiver when he returns and the amount due. Just paid online. Very efficient."

Shannon Futch - HHSA/ACCESS, Human Services Specialist

From a customer via telephone regarding Shannon Futch:

"Shannon Futch was very kind, accurate and courteous. I appreciate her good attitude and her willingness to help me in such a day like today where I am in such distress. I am glad there are still great customer service people like herself. Thank you so much for all your help."

Belinda Strunk, Supervising Treasurer-Tax Collector Specialist

From Online Customer Service Survey regarding Belinda Strunk from Treasurer-Tax Collector:

"'Agent' Belinda was extremely professional, courteous, and above all, patient; she did not rush the call even though I am sure she is partially rated on call-times. Excellent member of your team and representative of the County!"

Gentiana Janina, HHSA-Northeast Family Resource Center

From a customer satisfaction survey (HEART) regarding Gentiana Janina, Human Services Specialist at the Northeast Family Resource Center:

"Gentiana listened to me when no one would! She cared about helping me! I will forever be grateful to her. Have all reps have the same information."

Cynthia Howard, Treasurer-Tax Collector

From a customer feedback card regarding Cynthia Howard, Senior Treasurer-Tax Collector Specialist:

“Cynthia in the tax office was outstanding. She was very nice, helpful and professional. Big kudos to Cynthia.”

Jay Maniego, HHSA IT Services

From County staff via Customer Satisfaction Survery (HEART) regarding Jay Maniego with HHSA IT Services:

"Jay Maniego was a joy to work with! He is an excellent resource and provides fantastic customer service."

Jeremy Davis and Tina Rose, San Diego County Fire Authority

From a public customer regarding Jeremy Davis and Tina Rose, both San Diego County Fire Authority employees:

"Dear Chief Mecham - I want to thank you for two members of the San Diego County Fire Authority that I recently had to work with to educate myself on the county fire code and regulations, while in escrow on a property in our backcountry. Both Jeremy and Tina were very professional, understanding, helpful and made me feel part of the solution process. They are both fantastic representatives of your agency and the County of San Diego. As a result of working with both Jeremy Davis, Fire Prevention Specialist and Tina Rose, Fire Pevention Specialist, my questions were answered thoroughly and I am better educated moving forward to ensure our new property will comply with the recommendations of CalFire/County of San Diego living in our fire-prone backcountry." 

Christina Topacio, Treasurer-Tax Collector

From an online customer service survey regarding Christina Topacio, Treasurer-Tax Collector Specialist:

"Christina who helped us understand our circumstances was exceptional. We were given such professional assistance. With our gratitude and kindest regards. Thank you Christiana for all you did for us. She was so patient under the circumstances."

Audrey Radi, HHSA IT Services

From Customer Satisfaction Survey (HEART) regarding Audrey Radi from HHSA IT Services:

"Audrey Radi was friendly, helpful, responsive and professional. She listened to my complaints and responded politely and with helpful information. Kudos to her for her patience, hard work and good humor."

Treasurer-Tax Collector

From an online customer service survey regarding the Treasurer - Tax Collector:

"First, thank you for having phone staff!! Every time I've spoken with someone on the phone they have been friendly, courteous, helpful and willing, and represent the County Offices very well. Good job by those of you who hire, train and encourage the employees, and good job to the employees who carry out the Mission. Thank you."

Nonette Pascua, Child Support Services

From a custodial parent regarding Nonette Pascua, a child support officer at the DCSS Kearny Villa Branch Office:

“[Nonette] was extremely nice, helpful and understanding. She was able to help us come to an agreement without the necessity of court.”

Parks and Rec - Sign Language Interpreter

From a hearing-impaired customer Ruthie, who was assisted by a sign language interpreter that was provided at a "Star Party" event at Oak Oasis County Preserve:

"Just wanted to thank you both for an awesome event last Saturday! We really appreciate having you both work diligently to have an interpreter there to provide us equal access! Maggie and I learned so much about astronomy and loved it! Again thank you so much!"

HHSA - Public Health Services, Vital Records

From customer O. Johnson via customer experience survey card:

"All of the staff went out of their way to assist me during a difficult time! Clerks to supervisors; superior staff!"

PSG - Department of Child Support Services

From a customer service survey regarding Paula Zanahuria Santana, a child support officer at the DCSS North Region Live Well Center in Escondido.

"Paula was the best. She helped me out in any way she could. She was very patient, polite, courteous, and respectful. She was what you would want for a first appointment."

Treasurer-Tax Collector

From an online customer service survey regarding the Treasurer-Tax Collector's office:

"Although the supplemental tax process is confusing, my phone conference with your office straightened everything out, quickly and efficiently. Well done!"

Assessor/Recorder/County Clerk's Assessment Services

From Pamela S. via feedback card regarding the Assessor/Recorder/County Clerk's Assessment Services:

"This office is the best. Very kind, friendly, and welcoming. So nice. I truly loved the office staff."