We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Carmen M. Coniglio, Director, Fiscal Services with Palomar Community College District:
"On behalf of Palomar College, I am writing this email to say 'THANK YOU!'
Please know that we are VERY grateful for the time you took out of your busy schedules to expedite our request for copies of negotiated warrants. Joyce Murillo has been most helpful."
"Thank you so much for your response. Ms. Schiess called me and walked me through the process and answered all my questions. Can I just say that your team is great! I truly appreciate yours and your team’s wonderful customer service, patience, and knowledge."
"Probably the best-run government office I've been in."
From the DPW Twitter:
From Doug Bothel, Classic Hangers facility manager, regarding the County Department of Public Works:
“Thank you so much for handling my request for the 'sweeper' to come clean up ramp today. This has got to be a record for the great turnaround time of request to job done. I called you around 2 p.m. ... by 4:30 p.m. the mess was all cleaned up! We really appreciate the Airports and Maintenance Crew for being so responsive. Make sure you tell everyone that was involved that we appreciate their hard work!”
From a customer survey regarding Public Health Services employee Sandra Cesena:
"This was an exceptional experience. I didn't know service could be this good at a government office."
From an anonymous customer via a feedback card regarding the employees in the ARCC office in Kearny Mesa:
"I don't know what's in the water in that office, but please share it with every other city and county department!!! Stellar experience from website, to parking, to being greeted and to having stamps for the checks, to the condition of the office. Smiling, friendly people to speed. If all government worked like this I wouldn't have a problem paying higher taxes."
From a patient, regarding HHSA staff RN Sara Covarrubias:
"She is always nice and answers all my questions. She made me feel better about taking TB medications."
From Cathy Armstrong, regarding HHSA PHS employee Michael Alaysa:
"I just wanted you to know that I appreciate the extra time you took to help us in getting my husband’s death certificate amended in such a quick manner, you’re the best."
From a volunteer who had a positive experience with Karen Hall, who is with Aging & Indepdence Services in HHSA:
“She [Karen (Singer) Hall] demonstrated the most amazing chair yoga I have ever seen with seniors. She had them fully engaged and all going to her demonstration. They later came to the table and said how great she was. She was engaging, down to earth and caring. The seniors so appreciated her presence and ability to teach at such a deep level. It was a pleasure to have worked with her.”
Marta Gallegos complimented an employee in the Department of Animal Services via a survey:
"Mrs. Jones showed great compassion toward the dogs. Loved her patience and understanding of animals. Very courteous."
Comments from a Family Resource Center customer on how it felt to be a first-time customer:
"Grateful for being treated with respect. First time applying for aid and you made it quick and easy for benefits to be received."
From Don DiCristofaro, regarding professionalism from Air Pollution Control District:
"You and your staff ended up testing 19 of the 20 engines and you and your staff did an outstanding job. There were no testing delays thanks to the professionalism and expertise of you and your staff and it is greatly appreciated."
John Solomos was grateful for the kindness shown by Sally Espinoza, who works in Vital Records:
"Thank you for your kindness, understanding and great service at this very sad time in our lives. The Department of Health Services is very fortunate to have you working for them."
Eric Burch was impressed with prompt customer service from County Communications Office via Twitter:
From Steve Canfield, Hallmark Escrow, regarding an employee at the Clerk of the Board:
"Today I was helped by Jocelyn, who went out of her way to completely figure out the problem. There were some plans without the correct signatures. She was so kind and helpful. Jocelyn took the time to call and speak with the client and fix the problem. I had to take the plans back to Newport Beach. Everything has worked out perfect because Jocelyn made sure it was done the right way."
From Anne Richter, regarding the new off-leash dog park at Live Oak Park in Fallbrook:
"Just want to officially thank you for completing our off-leash dog area at Live Oak Park. The park looks great and the community will enjoy it for many years to come. It was interesting working with LOPC and the County and I've learned quite a bit about local politics. Jason, Jake and Tom, you were a pleasure to work with: keeping me informed with progress, asking for my opinion and always polite! Hope to see you at our beautiful new off leash area, and thanks again for making this dream come true. Arf."
From an anonymous customer regarding two employees at the ARCC:
"I know that 'customer service is the number one priority' of your office. You can be very proud of the terrific service and patient attention provided to me recently by Jeffrey Olson and Adriana Molina when I visited your office.
I was trying to work through what for me was an intimidating issue of applying for a transfer between parent and child property. Jeff and Adriana came to my rescue by explaining how the process works and very patiently guiding me through the steps. And they did so in a very caring and cheerful way.
Mr. Dronenburg, I just wanted to let you know how well I was treated by Jeff and Adriana. They certainly exemplify the operating motto of your office: Customer Service is the #1 Priority.'"
A Community-based Care Transitions Program (CCTP) client, regarding the HHSA's Aging and Independence Services and Jacquelyne Marquez:
“Thank you very much. I would like to take this opportunity to say that the social workers in your department have always been very helpful, courteous and prompt when taking care of my needs.”
From Alexandra Sink, engineering program manager for SolarCity, regarding online permitting from Planning & Devlopment Services:
"San Diego County is one of the fastest and easiest permitting jurisdictions that we deal with. Their online permitting system enables us to pull solar permits at no cost without having to leave our office, and often within 1-2 hours of submitting the application. The San Diego County building department is certainly a leader in the effort to streamline permitting and I hope more jurisdictions follow their example."
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