Assessor/Recorder/County Clerk - Kearny Mesa

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From an anonymous customer via a feedback card regarding the employees in the ARCC office in Kearny Mesa:

"I don't know what's in the water in that office, but please share it with every other city and county department!!! Stellar experience from website, to parking, to being greeted and to having stamps for the checks, to the condition of the office. Smiling, friendly people to speed. If all government worked like this I wouldn't have a problem paying higher taxes."

Karen Hall (HHSA, Aging and Independence Services)

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From a volunteer who had a positive experience with Karen Hall, who is with Aging & Indepdence Services in HHSA:

“She [Karen (Singer) Hall] demonstrated the most amazing chair yoga I have ever seen with seniors. She had them fully engaged and all going to her demonstration. They later came to the table and said how great she was. She was engaging, down to earth and caring. The seniors so appreciated her presence and ability to teach at such a deep level. It was a pleasure to have worked with her.”

Clerk of the Board

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From Steve Canfield, Hallmark Escrow, regarding an employee at the Clerk of the Board:

"Today I was helped by Jocelyn, who went out of her way to completely figure out the problem. There were some plans without the correct signatures. She was so kind and helpful. Jocelyn took the time to call and speak with the client and fix the problem. I had to take the plans back to Newport Beach. Everything has worked out perfect because Jocelyn made sure it was done the right way."  

Off-leash Dog Area at Live Oak Park

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From Anne Richter, regarding the new off-leash dog park at Live Oak Park in Fallbrook:

"Just want to officially thank you for completing our off-leash dog area at Live Oak Park. The park looks great and the community will enjoy it for many years to come. It was interesting working with LOPC and the County and I've learned quite a bit about local politics. Jason, Jake and Tom, you were a pleasure to work with: keeping me informed with progress, asking for my opinion and always polite! Hope to see you at our beautiful new off leash area, and thanks again for making this dream come true. Arf." 

Assessor/Recorder/County Clerk

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From an anonymous customer regarding two employees at the ARCC:

"I know that 'customer service is the number one priority' of your office. You can be very proud of the terrific service and patient attention provided to me recently by Jeffrey Olson and Adriana Molina when I visited your office.

I was trying to work through what for me was an intimidating issue of applying for a transfer between parent and child property. Jeff and Adriana came to my rescue by explaining how the process works and very patiently guiding me through the steps. And they did so in a very caring and cheerful way.

Mr. Dronenburg, I just wanted to let you know how well I was treated by Jeff and Adriana.  They certainly exemplify the operating motto of your office: Customer Service is the #1 Priority.'"    

Department of Planning & Development Services

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From Alexandra Sink, engineering program manager for SolarCity, regarding online permitting from Planning & Devlopment Services:

"San Diego County is one of the fastest and easiest permitting jurisdictions that we deal with. Their online permitting system enables us to pull solar permits at no cost without having to leave our office, and often within 1-2 hours of submitting the application. The San Diego County building department is certainly a leader in the effort to streamline permitting and I hope more jurisdictions follow their example."

Medical Examiner

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From "Steven," whose 90-year-old mother's death was handled by the Medical Examiner:

"Investigator (Lenore) Aldridge sat down with my family for quite some time. She asked us questions necessary for her investigation, and she personalized her investigation in such a manner that we felt confortable knowing that our mother was in good hands. We could all truly tell that Investigator Aldridge truly cared for her job, and performed in a manner that made the initial grieving much easier. She answered all our questions, allowed us to have copies of the notes my mother wrote to her family and provided us with material to help deal with the days to come. She was not only a wonderful example of the types of people in the ME's Office, but a fine example of a caring and sincere person."

Waterfront Park

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From an anonymous resident regarding the Waterfront Park at the CAC:

"I've lived in San Diego 30 years and the new park at the downtown County Administration Building is definitely one of the most successful improvement projects that I'm aware of. Thank goodness someone had the vision to put the parking underground and a park at street level to make a huge gift and improvement to our waterfront! I work downtown and walk to the park every day at lunch and can't help but smile. There are always 100-plus kids enjoying the wonderful, creative water feature and many others having picnics and enjoying this amazing park. The change from the bleak parking lots is stunning! I know many people were involved in making this park a reality and I want to sincerely thank them for their foresight and efforts."