Leticia Bravo (California Children Services/HHSA)

Bravo “goes above and beyond helping the client find a way through the complicated system.”

“Whenever I need help, I call Leticia for her expert recommendations.  I called her about a case last week and I was very impressed by her wealth of knowledge and her ability to guide me through an appropriate case management.  I’ve been in the field for 17 years and she always impresses me…”

Lourdes King and Lupe Aust (Assessor/Recorder/County Clerk)

King and Aust were thanked for providing “the most helpful, courteous service that my husband and I have received.”

“These two women were so patient and kind in helping us with property transactions that were so complicated and frustrating to us.

I commend them and thank you for employing women who are so customer oriented.”

Pat Nolan (Agriculture, Weights & Measures)

Nolan “captured the interest of the entire audience” at the Reuben H. Fleet Center’s Afternoon Scholars lecture.

“The audience loves to learn, as evidenced by the various questions you received.  Thank you for taking the time to listen to each comment and answer every question.  Without your generosity of time, expertise and good humor, we would not be able to offer the caliber of programming that we do.”

Dianne Jacob, John Snyder and the Department of Public Works

Jacob, Snyder and DPW were acknowledged “for all that they do” for the citizens of the County.

“Thank you for installing the “chirpers” (audible crossing signals) at the Woodside and Channel intersection in Lakeside for the benefit of the elderly that live near there.  Your continued service and obvious care for our community is evident.”

Kudos for the wonderful Staff at the Department of Housing and Community Development

“Rosalinda Nalos was very thorough and knowledgeable.  She was on time and acted very professionally.  She was able to answer all my questions and give me the names and numbers that I needed for other issues.”

“It was a pleasure working with Jennifer Alipio.  Everything went smoothly and she was very helpful.”

“Clariza Arguelles was very approachable and helpful.  I really appreciated her promptness and professionalism.”

Ramona Cervantes “was so patient and helpful.  This is the first time that I have rented a house in San Diego as a Section 8 tenant, so I had a lot of questions.  Ms. Cervantes answered all of my questions with a smile and at the end of my appointment I left your office with a big smile too.”

Another client wrote to Inez Tejeda:  “You are one of the best workers!  We don’t need the Section 8 assistance anymore, but I wanted to thank you for all of your help.  I hope we can pay it all back some day.  God bless you always!”

“Karen Tolliver was very informative and polite.  It was nice to feel respected by a government person.  I want to thank her for that!”

Claudia Gurrola, North Region, HHSA

Gurolla was thanked by a client who wrote, "I don't know what I would have done without your help. I know I am not the easiest person to deal with, especially under these circumstances. But you calmed me down and helped me through it. You acted as a liaison and guided me though the application process. Thank you so much.
 
Some who have worked in Social Services say its a thankless job. I can also imagine your position probably presents some challenges at times. But consider this; You were the voice of reason and helped me through a very difficult and scary time. You made a difference in my life. I am just one of the many people who has benefitted from your guidance, understanding, and expertise. Its probably seldom you hear a thank you, but know that you have helped people through some difficult times. You don't just push paper. You have made a difference in the lives of many. 
 
Thank you so much.
 
I also wish to thank the County of San Diego for hiring you."

Jeremy Partch and his dog Friday (Agricultural Standards Inspectors/AWM)

Partch and Friday “were very professional and did a very good job helping the students to understand the issues facing San Diego County agriculture.”

“The demonstration provided by Jeremy and Friday was both entertaining and very informative.  We were most impressed by the dog’s abilities and the impact she and Jeremy are having on agricultural security in the County.  The presentation was wonderful.”

The Staff of the North Central FRC/HHSA

Craig Maze “went out of his way to help me get my emergency medical authorization for my prenatal doctor appointment.

“I am very happy with this entire service.  The employees are wonderful!  These days it’s hard to find great, friendly and caring people.  Even though he was busy, Craig helped me.  Please tell all the workers that it shows they truly care about the people they help.”

Sheila Martinez “was very kind and helpful.

“I appreciate the way she treated me. I was going to mail all of my paperwork in and Sheila advised me that under the circumstances that it would be faster to make an appointment.  She answered all of my questions and she showed great concern.  She also had a great smile.  It’s hard to find people like Sheila.”

Tanya Rowe “was extremely helpful and dealt with our case in a very professional manner.  There were many difficulties regarding our case and she did all that she was capable of doing to meet our needs.  She did all of this, even though she was not our case worker.”

Attorneys Bill Stearns and Lei-chala Wilson (Public Defender)

Stearns and Wilson “went above and beyond what was required per the court appointment.”

“You took time out of your busy schedules to help a lowly indigent inmate like me.  That goes to the heart of the Public Defenders’ creed.  I just can’t thank you enough. You’ll never know what it truly means to me to even have a chance.” 

Gary Kendrick (DEH)

Kendrick was commended for his “professionalism and perseverance” in a difficult case involving lead contamination and an uncooperative and difficult neighbor.

“Several months ago, the owner of the property next door to me decided to scrape lead paint off of his house without taking the proper safety precautions.  As a result, my property became contaminated.  Mr. Kendrick issued a citation to my neighbor commanding abatement of the lead hazard.  In the end, it took seven months to resolve the situation.  Through the whole ordeal, Mr. Kendrick was professional and assertive.  He made himself available to me and kept me apprised of the situation.  He remained involved until my neighbor cleaned up his property.  He even stopped by on his day off to monitor my neighbor’s cleanup.  He is dedicated and committed to making hazardous situations safe for neighbors like me.”

Brent Nelson and the Vector Control staff (DEH)

Nelson and staff were appreciated by a customer for “always being helpful, efficient and pleasant; just everything that one expects, but seldom experiences these days.”

“This past spring I had a challenge which needed your guidance.  On each visit I have made, from the various individuals at the reception area, to the staff and their promptness in reporting feedback, the County Vector Control personnel need to be highly commended."

Laura Scaperotta (Housing & Community Development)

Scaperotta was complimented by a landlord for who called “to express thanks and appreciation for the professional attitude Laura demonstrated in reviewing a rent increase request.”

“Although she did not rule in my favor, I was impressed with her communication style, calm demeanor and program knowledge and I was satisfied with the result.”