We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
Nguyen was thanked for helping a client complete the application for food stamp benefits in a time of great need.
“Tran Nguyen was professional, informative and very empathetic in completing my paperwork and providing me with information that helped to get my needs filled without delay.”
Gervais was honored by the Agricultural Commissioner for her “efforts in locating and securing an adequate facility for County business and saving the departments a significant amount of money.”
“Judy assisted AWM and the Farm & Home Advisor in moving from their leased facility in San Marcos to County-owned space that had been vacated by DPLU. Both departments were able to down-size their previous space needs with a better configuration in a newer building. Now they only pay operating costs to the County because the County owns the building."
Murphy “was courteous and helpful and made the process quick and painless.”
“Though it was late in the day on a Friday, she still managed to be friendly, quick and professional. She didn’t make me feel rushed. She is a valued member of your team.”
Villa “cheerfully and politely helped me solve a problem that has been dogging me for the last 5 years.”
“She thought up a new way to find a missing release – to alter the spelling of my first name. With that brilliant move a ‘hidden’ release came up – a release that the credit agencies hadn’t been able to find for years. I am grateful to have been helped by a worker as gracious and professional as Celina. She worked with speed and precision. I live 4 hours away and drove down here. She made my day and my trip to San Diego!"
Mantes “was and is the most helpful, pleasant, kind and caring person ever!”
“Please tell her ‘Thank you’ for helping me at the most crucial time. She is one terrific person. Amazingly, all of your staff here is very pleasant, not only to me, but to all the others I have observed while here on my visit.”
Quezada was commended for “her knowledge, professionalism and kindness” while assisting a customer who is quadriplegic obtain the death certificates for his parents.
“Mrs. Quezada was very sensitive to his needs and was very patient, as he was required to sign the papers with a ‘mark,’ but has no motion in his fingers. Her demeanor was both warm and professional, displaying recognition of the intelligence underlying his debilitating disease. With such a positive, humanizing experience, we both left the office praising County government for its efficiency and assistance to the public."
Vector Control was thanked by an East County resident for providing a break from the pesky mosquitoes that were tormenting their neighborhood.
“Thank you from Santee along the river area. We are feeling some relief!I am happy to comment on the great service we receive.”
The three were commended by the Director of Animal Services, Dawn Danielson, for making sure the animals at the Central Shelter are kept comfortable during the summer heat wave.
“We had our air conditioning unit (s) go out at our shelter here in San Diego. When I say go out – I mean big time. It’s a condenser that is big enough to cool 40 homes. Anyway, your staff is right on top of it and if the temp can’t be maintained in the animal wards until the new condenser comes in they plan on installing portable air conditioners. They are very concerned for the animals and checking all possibilities."
Cope "has such compassion and understanding. She wants to help us. I never felt ashamed and Gina reassured me wholeheartedly."
A Valley Center resident said Johnson provided her with “wonderful, helpful and informative advice on how to deal with my rat infestation."
Clients described their interaction as “professional, thorough and friendly.”
“Ms. Arguelles provided great service and good public relations.”
“Your inspector was very well-versed in what was needed during the inspection and had a positive attitude. She answered my questions without delay.”
“Ms. Clariza was very informative and professional as well as sweet."
Johnson “is the best inspector yet. She is efficient, kind and fast!”
“Betty Johnson is excellent and great at informing tenants of their rights.”
“She’s very thorough and honest. I appreciate everything she said.”
“She was respectful, professional and very nice. She was great!”
The two earned accolades for their work in securing a 14.75-acre site for the future Rancho San Diego Sheriff’s station, a $2 million acquisition for the County which involved extensive geotechnical and CEQA work.
“On behalf of the Sheriff’s Department, we wanted to thank all of you, especially Helmer and Debbie, for keeping this thing afloat!You guys saw it through ...”
A medical provider she works with had this to say about the ongoing training and assistance she has provided to staff:
“What a pleasure it was to finally meet you. I thank you so much for the training yesterday. If it was not for our conversation I wouldn’t have gotten the training that I feel is so helpful to me to do the best that I can in this position.I’m certain that this will benefit me a great deal."
Locke “did a superb job” in negotiating an agreement with the Navy to support the Sheriff’s 800 MHz communications system.
“Your negotiating skills resulted in a 5-year rent free lease, terms obviously very favorable to the County. I know that it took constant effort on your part to get the Navy to keep moving forward. I estimate a savings of over $100,000 per year for at least the next 5 years. GREAT JOB!”
Nalos “is competent and professional in every way.”
“She was very prompt, nice, and she did the job very well. Excellent! You are lucky to have her."
The crew was praised by the Chairman of the Alpine Revitalization Committee.
“There is nothing to me like good roads - not only for the smooth ease of traffic, but for the fine community appearance. I’m always amazed at the professional manner in which DPW and its contractors handle these projects. They perform high quality work quickly, with minimal traffic disruption, and always with courtesy and kindness to drivers.
Sedlund and Serrano "are an example of government for the people at its finest.”
“These two people exemplified service, humility and compassion in what was a very stressful situation for me. I epitomize the ‘housing bubble’ purchaser who has watched double digit declines in my property value for three + years. Your staff understood with great empathy and outstanding service. The present culture at the Assessor’s office seems to know that we are all in this economic crisis together.”
Ali "is a very nice man.”
“I have talked to him many times and every single time he was courteous. He is nothing but kind and knowledgeable. He made me feel at ease through this whole process.”
Guerra got a sweet card from a customer for all of the assistance she provided.
“I’m just about in and enjoying it very much. It will make my surgery so much easier. Sorry I was so pushy – I was nervous. On the other hand, you always had a good attitude.”
News about and for county of San Diego employees.
Search County News
Archive of Stories
Copyright @ San Diego County InSite News 2018. All Rights Reserved.
Powered by Squarespace.