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The crew was praised by the Chairman of the Alpine Revitalization Committee.
“There is nothing to me like good roads - not only for the smooth ease of traffic, but for the fine community appearance. I’m always amazed at the professional manner in which DPW and its contractors handle these projects. They perform high quality work quickly, with minimal traffic disruption, and always with courtesy and kindness to drivers.
Sedlund and Serrano "are an example of government for the people at its finest.”
“These two people exemplified service, humility and compassion in what was a very stressful situation for me. I epitomize the ‘housing bubble’ purchaser who has watched double digit declines in my property value for three + years. Your staff understood with great empathy and outstanding service. The present culture at the Assessor’s office seems to know that we are all in this economic crisis together.”
Ali "is a very nice man.”
“I have talked to him many times and every single time he was courteous. He is nothing but kind and knowledgeable. He made me feel at ease through this whole process.”
Guerra got a sweet card from a customer for all of the assistance she provided.
“I’m just about in and enjoying it very much. It will make my surgery so much easier. Sorry I was so pushy – I was nervous. On the other hand, you always had a good attitude.”
Amerige was thanked for “going the extra mile to locate a minor who had been missing for 102 days.”
“Had it not been for Officer Ken who answered his phone on Sunday morning, my son would not be in custody and getting help. He would still be hiding out in a drug house...I hope you have more trained officers in your unit like Ken so these kids don’t run amok.”
Magtoto received a letter and picture from a special needs family for providing such consistent great service.
“Thank you for always being so helpful to our son and our family over the years. We truly appreciate all of the work that you do.”
Conlan was interview for KPBS’s ‘These Days’ segment that prompted kudos from one of Supervisor Pam Slater-Price’s staff.
“I really liked Chris’s interview on KPBS – Chris is a great spokesman for the County and Vector Control.”
Sepke "is truly an angel.”
“Diane was the most pleasant, helpful and wonderful person I have ever had help me in my situation. She is a real ‘people’ person."
Gillespie was “very kind, professional, efficient, informative and (of all things) so patient!”
“It might be difficult at times for the County staff to work with the public who has been trained from the first that we have our ‘rights’ and the majority of us are quicker to complain and protest than to compliment. This is not the only time the County deserved a compliment, just the most recent one. I owe you thanks and praise.”
Mezynski received kudos from a grateful client.
“Thank you for your quick response to my HUD question and for sending the Housing Resource Booklet. Thanks so much for your generous support.”
Patteson was praised by an applicant for her “excellent customer service.”
“I am very grateful for the wonderful service that I have received from Leona. I’ve been trying to get my questions answered by another housing authority for 2 years. Leona has been the only person who took the time to explain the system.She deserves a raise!”
Along with Departmental K-9 ‘Kilo,’ these two officers impressed both counselors and students at a North Park School.
“Thank you from all of the staff for your wonderful presentation. Your willingness and enthusiasm to work with our students is so much appreciated. Michael and drug dog ‘Kilo’ from the Gang Task Force added an additional element. It was fascinating for us all to watch Kilo in action!”
All of the hard work put into this event provided a “priceless opportunity” for an 8th grade history teacher and her daughter who toured the facility.
“I was impressed with all of the information and the personnel. They were so strict on the tour and yet so informative and committed to rehabilitate the detainees. Thanks to Monica Everett for making me aware of this opportunity. I saw a great turnout and I thought the simulation exercise was invaluable!”
This Quality Assurance Specialist is fulfilling her job title, according to a manager at Kaiser Permanente.
Concerning the H1N1 pandemic, this satisfied customer wrote, “I deeply appreciate your wonderful support during the recent flu crisis. Your being there for us helped more than you’ll ever know.”
These gentlemen were thanked by a representative of the Superior Court for their great internal customer service.
“I want to tell you how responsive and competent both Armando and Eddie are when responding to service calls. They are both thorough and pleasant whenever we need repairs. Kudos to them!”
This employee is lauded for being “so helpful and a great resource.”
“You exceeded my expectations when you tried to call a number of people and they were not picking up. Instead of letting me go to voice mail after the third try, you said ‘let me walk over there and see if I can find someone and I’ll call you back.”
Her customers appreciate the way she “goes way beyond the call of duty to be helpful. She was always reassuring about anything that was confusing or caused us any anxiety.”
According to a satisfied customer, Roy “has followed through with accurate information and solutions.”
“Roy has taken the additional time to talk to us about some of the persistent insect problems we have had on our property. He provided needed information about insect damage and how to handle it. We really appreciate the efforts of your staff.”
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