CTO Offers Teleworking Webinars

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Updated March 23, 2019: Additional webinars are scheduled for 10 a.m. and 2 p.m., Monday, March 23. Plus, a recording of the webinar is available.

New to teleworking? The County Technology Office has a webinar to help you get started. Between Wednesday, March 18 and Friday, March 20, CTO will offer two trainings a day to prepare employees who will be using their home computer to access County applications. The sessions are 30 to 45 minutes long and start at 10 a.m. and 2 p.m.

Daily Update for March 17

Message from Helen Robbins-Meyer, Chief Administrative Officer

We continue to take swift actions to respond to COVID-19 and protect the public’s health while also making sure we serve our customers. As I’ve said, the way we deliver our services is going to look different, as we follow social distancing guidelines. That look is changing rapidly.  In the coming days, departments will be communicating more changes in the way we deliver public counter services.

One example: tomorrow, our County Library branches are moving to curbside pickup of materials. Customers can order books or other items online or over the phone, then drive by to collect them.

It’s a new way of doing things. Simple, gets people what they need. We’re going to be doing more of that kind of quick pivoting in the days ahead.

Change is hard. High-speed change is really hard. Keeping it up, harder yet. It’s a real strain. With all this focus on physical health, I want you to make sure you’re taking care of your mental health. Please remember – and if you need to, take advantage of – our Employee Assistance Program, which provides free counseling.

We’ll have an EAP counselor at the County Operations Center starting March 18 from 8:00 a.m. – 5:00 p.m. for employees who would like a confidential one-on-one session with a counselor. The counselor will be available daily until further notice.  The sessions will be held at 5530 Overland Avenue, 2nd floor, in the Julian Training Room.

If you can’t get to the COC, you can visit the EAP website to reach someone or call 888-777-6665. (Sheriff professional staff and sworn use “Counseling Team” EAP is 800-222-9691 and Anthem 888-777-6665.)

We’ll get through this, but we have a ways to go. Continue to follow the rules we’re sharing with the public. Wash your hands, use hand sanitizer, stay home when you’re sick.

Thank you so much for your extraordinary efforts and continued flexibility with this rapidly evolving situation. I’m so proud of each and every one of you! Keep watching for a daily update as this fluid situation continues to evolve.

New Health Orders and Impact on County Services

Message from Helen Robbins-Meyer, Chief Administrative Officer

Our County health officials today announced new measures intended to slow the spread of the coronavirus, which causes COVID-19. The updated closures and restrictions will add to the impact on our community and on our workforce. You can see details of the order on County News Center. But I want to talk about how these actions will continue to affect our operations.

We provide essential public services, often to our most vulnerable residents. Those must, and will, continue. How we do that will have to change, because we need to follow the social distancing guidelines from our health experts.

This may look different in each department and from location to location as each unit figures out what works best. But we are open for business, even if on a limited basis.

We are going to transition to as much telework – working from home – as possible. Some of that started with last week’s order closing schools. And today, with the recent guidance measures for those over 65 years old, we transitioned many of our employees to telework immediately. Departments are working out how they can do the same and keep their operations effective.

I’ve said several times recently that this public health crisis will require great flexibility on everyone’s part. You have demanding work normally, and these circumstances are making it even more challenging. This is our time to come through for our residents, who are anxious and looking to us for stability and help. Please be ready for more changes we’ll need to make so that we can keep serving our customers, while remaining safe ourselves. Continue to take care of yourself, and if you’re sick, please stay home.  We need you, but we need you well.

Thank you for your dedication.

School Closures and Impact on County Employees

Message from Helen Robbins-Meyer, Chief Administrative Officer

With the news that many schools and day care facilities across the region are closing to prevent the spread of the new coronavirus, or COVID-19, there may be many of you who are impacted and not able to report to work. We want to work with employees to assist in coping with their circumstances while making sure we can still serve the public during a difficult time.

In order to address this issue, the County is expanding our current use of teleworking options where feasible. If you are affected by school or day care closures, please discuss with your department the possibility of teleworking while you make plans for child care. 

When teleworking is not an option, you will be able to use your leave balances, including sick, vacation and compensatory time. If you have no available leave balances and still need to be off work, the County will advance you up to 120 hours of sick leave.

For employees not impacted by school closures, your continued commitment to our community and the help you offer your fellow workers are truly appreciated. All government employees are designated as Disaster Service Workers under Government Code 3101, and while there is no need today, there may be a need in the future to reassign employees to address the COVID-19 emergency. Your efforts are critical to ensure continued services to the public.

Your safety is our number one priority. In order to enhance workplace health and safety, the County has taken steps to increase sanitation efforts throughout the day in public spaces and common areas, and is providing additional disinfecting wipes and hand sanitizer to work locations. And if you feel ill, please stay home.

The situation will likely keep changing, and we will continue to communicate when there are updates to our operations.

I thank all our employees who have been working tirelessly to protect our community and everyone for their continued flexibility.

Friday Photo: Spectacular Sunset

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Protective Services Worker Colleen DeLost captured this stunning sunset outside the North Inland Child Welfare Services office in Escondido with her phone.

Share your fabulous photos! If you see a coworker getting the job done, a beautiful sunset over your office or wonderful County program being offered—snap a pic and submit it. Be sure to include information about the photo and your name. One image will be posted to InSite most Fridays.

See the Friday Photo gallery.

An Update on Our COVID-19 Response

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From Helen Robbins-Meyer, Chief Administrative Officer

County Team,

The rapid developments in the spread of the new coronavirus disease, or COVID-19, stepped up dramatically in the last day, across the country and for us here at the County.

We are moving into uncharted territory. But it is also a situation we have long considered and planned for. We have tremendous staff who for weeks have been working tirelessly and coordinating with agencies across the region to protect the public and our workforce, too. However, we’ve reached a point where the impacts of the outbreak are going to be far broader across San Diego.

Our County Public Health Officer, Dr. Wilma Wooten, has announced measures to help slow the spread of the new coronavirus. The practice is called “social distancing.” Essentially, keeping people apart. The measures include bans on large gatherings – those of more than 250 people. Smaller events are allowed if people can be put more than six feet apart from each other.

There are even tighter restrictions for higher risk groups, which includes anyone over 65 years old. They should stay out of gatherings of more than 10 people.

Also, the County announced five additional local cases of COVID-19, bringing the local total to six. We expect that to increase in days ahead. The potential for a wider outbreak in San Diego remains very real. You can find more details about the cases and the social distancing efforts in this County News Center story.

The implications of these actions are far-reaching and disruptive. We know that in times of uncertainty, residents look to their government for guidance and reassurance. We need to be able to provide as much continuity as possible. We’ve done this through other emergencies, and we’ll do so again.

Many of you have questions about our operations and County policies and procedures. Our Human Resources department has put together a list of FAQs that addresses many of these. A link will stay on InSite, and it will be updated as needed.

Also, when possible, more of you may be asked to work remotely. The County Technology Office created an IT Remote Access guide (link on InSite homepage).

A quick reminder on steps to avoid getting sick:

  • Wash your hands often and thoroughly. We can’t say it enough. Watch this video to make sure you’re doing it correctly.

  • Avoid close contact with people who are sick.

  • If you are sick, stay home and keep your distance from others to protect them from getting sick too.

You also should make sure you and your family are prepared. The coronavirus-sd.com website has lots of information on preparing as well as guidance for our many community partners, and the latest information.

The near future will be very demanding and require much flexibility. You have shown me time and again that you’re ready for all challenges, and I have no doubt you’ll rise to this one. You’re capable, hardworking, dedicated and experienced.

We’re likely in this for a while. Take care of yourself, look out for each other. As one County, and one community, we’ll be much better positioned to pull through this.

Coronavirus Disease Update

The County announced the first local presumptive positive case of COVID-19. A woman in her 50s developed symptoms after traveling overseas. County health experts emphasize the risk to the general population continues to be low, but everyone should take precautions to protect yourself from getting and spreading respiratory disease, like thoroughly washing your hands.

Get additional resources and the latest information at CountyNewsCenter.com and coronavirus-sd.com.

Get to Know OEC

The Office of Ethics and Compliance from L to R: Garrett Stanton, Sumi Lee, Jennifer Baillie, Claudia Silva, Todd Hood, Shannon Kirn, Denise Alvarez-Negrete

The Office of Ethics and Compliance from L to R: Garrett Stanton, Sumi Lee, Jennifer Baillie, Claudia Silva, Todd Hood, Shannon Kirn, Denise Alvarez-Negrete

Doing what is right is not always easy. Luckily, we have a team that leads our commitment to upholding the highest ethical standards. The Office of Ethics and Compliance guides us with an emphasis on program oversight, education, training, monitoring and reporting. 

The small but mighty office recently added a new position with an expanded focus on compliance. With several new faces, meet the chiefs that lead our commitment to what is written on the County seal “the noblest motive is the public good.” 


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Claudia Silva is the director of the Office of Ethics and Compliance. Silva was appointed the director in January of 2019 after having served two years as assistant county counsel.  She oversees the development and implementation of the County’s ethics and compliance program and is the CAO liaison with the employee resource groups. Prior to joining the County, she worked in two other local city attorney offices providing legal advice on a wide range of matters.

Her favorite part of her job is working with the OEC team on carrying out new initiatives that are taking the County’s ethics and compliance program to the next level.

In her free time, Silva is active in Girl Scouts. She is a troop leader and serves in other leadership roles with the organization.

Silva has a bachelor’s degree in sociology from UCLA and her law degree from USD. She is a member of the Society of Corporate Compliance & Ethics.


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Jennifer Baillie is the chief ethics officer for the County of San Diego. She has been in her position with OEC for over 9 years and has been with the County for almost 18 years. Baillie assists with developing and implementing the County’s ethics program and conducts investigations into complaints filed with OEC, the County’s Civil Service Commission and other governmental agencies.

Her favorite part of her job is training staff on ethics-related topics and working with employees throughout the County.

In her free time, she enjoys spending time with family and friends and outdoor activities.

Baillie has a bachelor’s degree in psychology from San Diego State University and a master’s degree in Psychology from National University. She is a member of the Society of Corporate Compliance & Ethics, Ethics and Compliance Initiative and Associated Certified Fraud Examiners.


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Todd Hood is the County’s new chief privacy officer. Hood joined the County in August 2019. He has been a privacy professional for the past 15 years. Prior to joining the County, Hood managed privacy programs for a data management company, a financial services institution and a managed care organization (health insurance).

His favorite part of the job is working with employees to prevent the impermissible access, use, and disclosure of personal information that is entrusted to all departments of the County of San Diego. Hood also serves as the County of San Diego ADA Title II Coordinator.

In his free time, he serves in leadership roles in five different nonprofit snow sports organizations committed to serving youth and adults in underrepresented communities, as part of the Far West Ski Association.

Hood has a bachelor’s degree in industrial engineering from Purdue University and a master’s degree in international finance from the University of Southern California. He is a Certified Information Privacy Professional and member of the International Association of Privacy Professionals and member of the Society of Corporate Compliance & Ethics.


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Sumi Lee is the County’s new chief compliance officer. Lee joined the County in October 2019. As chief compliance officer, Lee is part of the team that develops and implements the County’s ethics and compliance program, which includes investigating complaints of improper government activity, such as contractor fraud and conflicts of interest. She has been a compliance professional for the past 8 years. Prior to joining the County, she was the regional director of ethics and compliance for a publicly traded trucking corporation overseeing the Western Region. Lee brings experience in the public sector as a former deputy county counsel, public defender and alternative public defender. 

Lee enjoys the wide range of employees and departments she can positively impact in implementing the ethics and compliance program.

In her spare time, she enjoys cooking, yoga and international traveling. 

Lee has a bachelor’s degree in economics – Summa Cum Laude from Mills College and her law degree from JFK School of Law.  She is a Certified Compliance and Ethics Professional and member of the Society of Corporate Compliance & Ethics and member of the Associated Certified Fraud Examiners.


Now that you’ve met our Office of Ethics and Compliance chiefs, it’s time to learn more about doing the right thing. Take an online Ethics 101 class. The video training can be found on LMS by searching for “ethics.”

Learn even more by visiting the Office of Ethics and Compliance on InSite to review the Code of Ethics and Statement of Values and find answers to frequently asked questions.

In addition, you should mark your calendar for the Ethics Awareness Month Information Fair on March 26. It will be held at the County Operations Center Plaza from 11:30 a.m. to 1 p.m. More than 29 departments are scheduled to participate. Plus, there will be free goodies, music and more. Ethics Awareness Month is a great time to focus our attention on ethics in the workplace.

County employees who suspect or are aware of fraud, waste, abuse or other misconduct by other County employees, contractors, vendors or other business partners have an obligation to report such activity to their immediate supervisor, manager, department head, Department of Human Resources or Office of Ethics and Compliance. If you’re not comfortable with any of these options, or would like to make an anonymous report, the Ethics Hotline is always an option. Call (866) 549-0004. And remember, you are always welcome to call the Office of Ethics and Compliance for advice and/or guidance.

Happy Employee Appreciation Day!

CAO Helen Robbins-Meyer has a video message for you on this Employee Appreciation Day. Keep in mind, gratitude is contagious. Take a few minutes today to share your appreciation with a co-worker — send a thank you email, call or tell them in person how much you appreciate them and all they do.

We’ll be sharing videos, photos and notes of appreciation from managers across the County on InSite today. Keep checking back for new additions!

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To Central Payroll Administration Team,

Many thanks for all your hard work!

Happy Employee Appreciation Day!

Bernadette Javate, Manager, Auditor & Controller, Central Payroll Administration


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County Communications Office and friends

County Communications Office and friends

“Thank you Jose, Suzanne, Katie, Tom, Gig, Tracy, Dawn, Kent*, Autumn, James, Raquel, Garlyn, Michelle, Lesley, Andy*, Yvette and Jose for framing our messages beautifully and keeping us picture perfect! We appreciate everything you do and that you do it so well!”

-Mike, Tammy, Tegan

*Joining via Photoshop!


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